unable to connect or uninstall or update

Case number:671076-998119
Opened by:SteveRW
Opened on:Monday, July 7, 2014 - 01:41
Last modified:Tuesday, July 8, 2014 - 02:55

I get the SSL connect error and cannot connect. To fix it I decided I needed to uninstall my current version and re-install the most recent version. However, both the uninstall and the install programs failed. I still have my original installation from September, 2013 (I can't find the version number, but the install program was 35MB). The program works fine offline, even after the uninstall failure. The new install program is 142MB and fails to launch. I do not use a proxie. I have 64 bit Win7. Any suggestions?

(Mon, 07/07/2014 - 01:41  |  3 comments)

Joined: 04/15/2012
Groups: Beta Folders

I have Win 7 64, and the installer worked... When it fails, do you get an error message?

Joined: 09/28/2013
Groups: None

I get no error message. Nothing happens at all when I double-click the install program. Also, nothing happens when I double-click the uninstall program. But the program works fine, except that I cannot connect to the server. Strange.

Joined: 09/28/2013
Groups: None

Hey! Today I tried the install again and it worked! And, I can connect! The only downside is I lost credit for having completed all the tutorials and I lost my progress on my first beginner puzzle. But, I guess I can live with that.


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