SSL connect error: Error contacting server

Case number:671076-997582
Topic:Server
Opened by:gitwut
Status:Open
Type:Bug
Opened on:Sunday, April 27, 2014 - 15:52
Last modified:Tuesday, April 29, 2014 - 03:12

Currently unable to share solutions.

(Sun, 04/27/2014 - 15:52  |  10 comments)


Joined: 04/20/2012
Groups: Go Science

I have clients running on 3 different machines. One client has Foldit Chat working but a red dot by Notifications. A second has a green dot by Notifications. A third has a red dot by Notifications.

Joined: 04/20/2012
Groups: Go Science

My client with the green dot by Notifications was last restarted 4/25/14 749pm.
My client with the red dot by Notifications and no Chat was last restarted 4/25/14 825am.
My client with the red dot by Notifications and working Foldit Chat was last restarted 4/22/14 521am.
All times above are Chicago time.

spmm's picture
User offline. Last seen 32 weeks 1 day ago. Offline
Joined: 08/05/2010
Groups: Void Crushers

https://fold.it/portal/node/991665. 28/04/2012. Ssl cert expired see comments by BP and beta_helix last post

Joined: 04/20/2012
Groups: Go Science

https://fold.it/portal/node/991665#comment-17047 from 4/27/12 by beta_helix says:

"Everything should be back up now (and this problem shouldn't occur for at least 2 years, when it expires next time ;-)

Thanks for your patience."

Comment https://fold.it/portal/node/991665#comment-17018 by Bletchley Park tells what to do in the meantime.

Were these the comments you meant, spmm?

beta_helix's picture
User offline. Last seen 1 day 22 hours ago. Offline
Joined: 05/09/2008
Groups: None

I was right about the 2 years ;-)
and at least we didn't forget to pay our bills this time :-P

We made sure to renew it early this time, but for some reason the Windows one had issues (which didn't happen 2 years ago).

We should AGAIN be good for the next 2 years, and hopefully not have any issues next time.

Our apologies again for all of this!

aaronw3's picture
User offline. Last seen 5 years 13 weeks ago. Offline
Joined: 12/11/2012
Groups: None

An updated Windows client has been posted to the site. The latest update had a fix for the SSL error but clients were failing to update due to the new SSL certificate.

LociOiling's picture
User offline. Last seen 2 hours 17 min ago. Offline
Joined: 12/27/2012
Groups: Beta Folders

See also http://fold.it/portal/node/997567#comment-27405

You can fix a client that isn't connecting by copying four files and directories from a working client or a new installation in a different location. This approach avoids wiping the all.macro (cookbook file) and game history.

Joined: 12/06/2008
Groups: Contenders

I still can't connect to a game client. What is the management doing about this? And are all the deadlines for the puzzles going to be extended by at least two days, since I haven't been able to play since before the weekend?

Susume's picture
User offline. Last seen 4 days 2 hours ago. Offline
Joined: 10/02/2011

The management has said you will have to install the software again. The players have said, don't install it in the same place as your current one, or you will lose your history. Install it in a new location, and copy the files and directories LociOiling has listed from the new location into the old location. Then you will be able to run the game from the old location and still have your game history, cookbook etc. It's kind of a stinky solution, but it's the one that's available.

spmm's picture
User offline. Last seen 32 weeks 1 day ago. Offline
Joined: 08/05/2010
Groups: Void Crushers

extending the puzzles one day out just gives the people who had no problems even more time to grind, copy, evolve etc. Just saying.

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