SSL Connect Error: Error Contacting Server

Case number:671076-997507
Opened by:petetrig
Opened on:Wednesday, April 16, 2014 - 02:46
Last modified:Thursday, February 20, 2020 - 19:31


When clicking the play online button I get an error saying SSL Connect Error: Error Contacting Server. Is there anything I can do besides re downloading the game? I had to do that before and lost all my recipes and saves.


(Wed, 04/16/2014 - 02:46  |  20 comments)

Joined: 05/09/2008
Groups: None

We are working on resolving this ASAP.

Thank you for your patience!

Joined: 02/04/2014
Groups: Go Science

thank you very much

gmn's picture
User offline. Last seen 29 weeks 6 days ago. Offline
Joined: 08/20/2010

Currently having same problem trying to open new clients

jeff101's picture
User offline. Last seen 2 hours 12 min ago. Offline
Joined: 04/20/2012
Groups: Go Science

Can you extend the open puzzles an extra day to compensate for this problem?

Joined: 09/21/2011
Groups: Void Crushers

Loosing recipes is not needed. Make a copy of the all.macro file (and if you wish also the options.txt file) from the Foldit directory in another place. After reinstalling the game copy those files in the new Foldit directory after closing the game. That way you can keep all your recipes (and settings).
This is also described in the wiki.

Joined: 09/14/2008
Groups: Void Crushers

hee is the log if that can help the devs.

Joined: 11/15/2012
Groups: None

I am still having this problem, even after re-installing the game and resetting my password.
I get the error message, "SSL connect error: Error contacting server." every time I try to log in.
Is this still a problem for anyone else, or is it just me?

Joined: 02/23/2011

I'm having the same problem suddenly today.

spmm's picture
User offline. Last seen 4 days 22 hours ago. Offline
Joined: 08/05/2010
Groups: Void Crushers

Something like this happened before and there is not need to reinstal it is not going to fix the problem

Joined: 11/15/2012
Groups: None

what should I do?

spmm's picture
User offline. Last seen 4 days 22 hours ago. Offline
Joined: 08/05/2010
Groups: Void Crushers

Just try again, people in chat are not reporting problems at the moment.

Joined: 12/06/2008
Groups: Contenders

I am reporting problems. I can't call up a client. Getting the "SSL connect error: Error contacting server." message.

Joined: 02/23/2011

I am also still having problems. Is this being worked on?

aaronw3's picture
User offline. Last seen 6 years 18 weeks ago. Offline
Joined: 12/11/2012
Groups: None
Status: Open » Closed

An updated Windows client has been posted to the site. The latest update had a fix for the SSL error but clients were failing to update due to the new SSL certificate.

Joined: 11/15/2012
Groups: None

THANK YOU, THANK YOU, THANK YOU! The new install worked.

Joined: 09/07/2015
Groups: None

I keep getting the "SSL connect error: Error contacting server." message
I have redownloaded it several times, and I am still getting this message


Susume's picture
User offline. Last seen 1 hour 38 min ago. Offline
Joined: 10/02/2011
Status: Closed » Open

re-opening this so it will show up in the list

Joined: 07/21/2013
Groups: Beta Folders

Is is possible to move the foldit web server to another machine at the University of Washington when the real foldit web server is down for an extended time?

When the foldit web server was down, I could still get access to the Baker Lab web site and the Computer Game Science web sites at U of W.

You could have full feature foldit there or just a web site that put up a message that said the foldit web site is down because of a power outage.

The wind storm in the Seattle was on CBS TV national news one night.

Joined: 04/24/2014
Groups: None
Status: Open » Closed

We are investigating options to minimize our downtime, but appreciate the suggestion.

Joined: 02/14/2020
Groups: IBC K├Ąpsele


I have this problem with "Error contacting server", too. Has anyone find a solution to this problem after all this years? Would be great! :)


Developed by: UW Center for Game Science, UW Institute for Protein Design, Northeastern University, Vanderbilt University Meiler Lab, UC Davis
Supported by: DARPA, NSF, NIH, HHMI, Amazon, Microsoft, Adobe, RosettaCommons