Client crashes in loading solution (latest Foldit update: today)

Case number:845829-995211
Topic:Crash/Hang
Opened by:Bruno Kestemont
Status:Closed
Type:Bug
Opened on:Saturday, May 25, 2013 - 10:26
Last modified:Wednesday, June 5, 2013 - 15:45

On PC XP or Mac, client stops running once I try to load anything (share of the group, of myself, or saves of myself).

(Sat, 05/25/2013 - 10:26  |  11 comments)


Joined: 09/24/2012
Groups: Go Science

here is th end of the log, and the log in attachment
(I had this for 3 different puzzles)
==
updating surface...
ScorePanel new session
BOINC says connect to: 128.95.1.227
Using nick: bruno.kestemont
Ended Initialization of NoviceGame
Entering IRC::run
updating surface...
SRVR_THRD getting notifications...
SRVR_THRD sending play event log...
IRC::run error, code = 5, desc = Remote connection closed
Exiting IRC::run
Autosaved puzzles/0000995108/0000447652/default/autosave.ir_solution.
Autosaved puzzles/0000995108/0000447652/default/autosave.ir_solution.
SRVR_THRD getting notifications...
Autosaved puzzles/0000995108/0000447652/default/autosave.ir_solution.
Autosaved puzzles/0000995108/0000447652/default/autosave.ir_solution.
SRVR_THRD getting notifications...
Autosaved puzzles/0000995108/0000447652/default/autosave.ir_solution.
Autosaved puzzles/0000995108/0000447652/default/autosave.ir_solution.
Autosaved puzzles/0000995108/0000447652/default/autosave.ir_solution.
SRVR_THRD getting notifications...
Autosaved puzzles/0000995108/0000447652/default/autosave.ir_solution.
Autosaved puzzles/0000995108/0000447652/default/autosave.ir_solution.
SRVR_THRD getting notifications...
Autosaved puzzles/0000995108/0000447652/default/autosave.ir_solution.
Autosaved puzzles/0000995108/0000447652/default/autosave.ir_solution.
SRVR_THRD getting notifications...
Autosaved puzzles/0000995108/0000447652/default/autosave.ir_solution.
Autosaved puzzles/0000995108/0000447652/default/autosave.ir_solution.
SRVR_THRD getting notifications...
Autosaved puzzles/0000995108/0000447652/default/autosave.ir_solution.
Autosaved puzzles/0000995108/0000447652/default/autosave.ir_solution.
Autosaved puzzles/0000995108/0000447652/default/autosave.ir_solution.
SRVR_THRD error: Error parsing https://fold.it/comm_cache/puzzle_user3_csv/995108_diff.txt:
Line has too few values. (..\..\..\source\src\game\application\novice\boinc\boinc_util.cc:57)
Error contacting server using URL: https://fold.it/comm_cache/puzzle_user3_csv/995166_diff.txt
SRVR_THRD error: Transferred a partial file: Error contacting server. (..\..\..\source\src\game\application\novice\boinc\Boinc.cc:493)
SRVR_THRD getting notifications...
Autosaved puzzles/0000995108/0000447652/default/autosave.ir_solution.
Error: Could not parse path/filename from: "0135745121.ir_shared_solution.ir_solution"
Error creating temporary file falling back to unsafe direct write of save data
loading solution: 0135745121.ir_shared_solution.ir_solution
Autosaved puzzles/0000995108/0000447652/default/autosave.ir_solution.
core.scoring.electron_density.FastDensEnergy: Creating new one-to-all energy container (96)

UNHANDLED EXCEPTION
1: RaiseException +82 bytes (no line)
2: no symbol (no line)
3: no symbol (no line)
4: no symbol (no line)
5: no symbol (no line)
6: no symbol (no line)
7: no symbol (no line)
8: no symbol (no line)
9: no symbol (no line)
10: no symbol (no line)
11: no symbol (no line)
12: no symbol (no line)
13: no symbol (no line)
14: no symbol (no line)
15: no symbol (no line)
16: no symbol (no line)
17: no symbol (no line)
18: no symbol (no line)
19: no symbol (no line)
20: no symbol (no line)
21: GetDC +109 bytes (no line)
22: GetDC +335 bytes (no line)
23: IsWindowUnicode +161 bytes (no line)
24: CallWindowProcW +27 bytes (no line)
25: wglSwapBuffers +759 bytes (no line)
26: GetDC +109 bytes (no line)
27: GetDC +335 bytes (no line)
28: GetWindowLongW +295 bytes (no line)
29: DispatchMessageA +15 bytes (no line)
30: no symbol (no line)
31: no symbol (no line)
32: no symbol (no line)
33: no symbol (no line)
34: no symbol (no line)
35: no symbol (no line)
36: no symbol (no line)
37: RegisterWaitForInputIdle +73 bytes (no line)

beta_helix's picture
User offline. Last seen 15 min 57 sec ago. Offline
Joined: 05/09/2008
Groups: None

do you have a log.txt for a non-ED puzzle?
Thanks!

Joined: 09/24/2012
Groups: Go Science

Well, in the meantime, I found a radical solution suggested by a team member:

-unlog from all (including WWW): it seems this was a condition
-delete (or rename) all Foldit folders (uninstall)
-download again for each platform

Now it works (but I loose all my best local saves)

Of course, it would be better if either:
-the error message suggests what to do
-this kind of bug do not happens

I'll try to find out another log on saved old folders

Joined: 09/24/2012
Groups: Go Science

Here is another log

Joined: 09/24/2012
Groups: Go Science

No I get the same problem with another PC. I renamed Foldit folder, I reinstalled everything (another session is open on another PC, a mac).

Again crash when trying to load a shared solution.

First on caps Roll, now on ED

Here is the log

beta_helix's picture
User offline. Last seen 15 min 57 sec ago. Offline
Joined: 05/09/2008
Groups: None

That is so strange, especially with a fresh install!

Is anyone else having this problem?

Hopefully we can figure this out tomorrow (today is a holiday in the US)

Joined: 09/24/2012
Groups: Go Science

Is i linked to the fact that there is a point in my user name?
I had no problem with a test other account.
i'll try to change my username with no point

Joined: 09/24/2012
Groups: Go Science

no, it wrashes again with brunokestemont

Joined: 09/24/2012
Groups: Go Science

I Found a solution>: (when downloading again Foldit, I used to renamed the Foldit map in Folditold in order to be able to retrieve my macro file)

-unistall Foldit and delete everything from administrator session on PC
-download and install foldit

Like this, it works again, finally ! (but I loose all may saves and macros at this computer).

katfish's picture
User offline. Last seen 7 years 15 weeks ago. Offline
Joined: 01/09/2013
Status: Open » Closed

So glad to hear that you were able to get this resolved. We'll take note of this on our end for investigation.

Joined: 09/24/2012
Groups: Go Science
Status: Closed » Closed

This was thus linked to the "French version" problem:

fold.it/portal/node/995254

(so it's not really resolved, it's a duplicate)

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