SSL CA cert

Case number:671076-991665
Topic:Server
Opened by:mottiger
Status:Closed
Type:Bug
Opened on:Saturday, January 28, 2012 - 16:15
Last modified:Tuesday, December 25, 2012 - 02:49

I tried to open foldit and cannot connect to server.
There is the message:

problem with the SSL CA cert (path? access rights?): Error contacting server.

Is this a problem of my machine or the foldit servers in general?

(Sat, 01/28/2012 - 16:15  |  35 comments)


Joined: 08/30/2011

okay I fixed the problem. It was my machine. After a crash the date was set to 1980, after changing this everything worked fine.

can be closed

CFC's picture
User offline. Last seen 4 years 17 weeks ago. Offline
Joined: 11/03/2010
Groups: Contenders
Status: Open » Closed

resolved

Joined: 04/21/2008
Groups: Rechenkraft.net

Today i got exactly the same error message. Yesterday everything worked fine.
I got the new update and i have folded a long time.
After starting my computer today i get this errormessage.
The date of my computer is fine, so it's another reason that causes the problem.

Joined: 04/21/2008
Groups: Rechenkraft.net
Status: Closed » Open

opened it again because the solution given above is not a solution for me. It seems like the problem is somewhere else.

Joined: 09/21/2011
Groups: Void Crushers

It seems to be a problem for everyone, so I upped the priority

Joined: 04/19/2011

I've got the same error message too today:
problem with the SSL CA cert (path? access rights?): Error contacting server

the client is up to date, the computer date and clock are correct, reboot, reinstall the foldit client did not help.
The client worked fine at the afternoon, I closed all my clients and turned it off for a while. When at the evening I wanted to start again I got the error message.
I am not able to login anymore, and just versat82, I could not resolve it on my own (still trying).

Joined: 05/18/2008
Groups: None
Joined: 05/19/2009
Groups: Contenders

This is the dame issue as feedback "Peer certificate cannot be authenticated with given CA certificates. Error contacting server.".

Please also be aware:

DO NOT CHANGE THE DATE to bypass this issue,

it may very likely DISQUALIFY you from the open puzzles. This has likely happened to me.

Joined: 05/19/2009
Groups: Contenders

tried to up priority as well.

packer's picture
User offline. Last seen 27 weeks 4 days ago. Offline
Joined: 03/26/2012
Groups: Go Science

Same here - I could not start foldit and login to the server...

Pless's picture
User offline. Last seen 26 weeks 3 days ago. Offline
Joined: 04/26/2012
Groups: None

Hi All!
1st greetings from Hungary with the very same message.

Joined: 12/06/2008
Groups: Contenders

The website is not updating the scores for any puzzle.

# 545 expires at 5:00 AM, today, University of Washington time. I am certain this issue won't be resolved before then. Is the deadline for that puzzle being extended until after the problem is fixed? I jumped a few ranks, overnight, and don't want to not be credited for it.

Joined: 10/24/2011
Groups: None

Same message...

brow42's picture
User offline. Last seen 19 weeks 1 day ago. Offline
Joined: 09/19/2011
Groups: None

FYI, I never closed my client, but my score was 15 points higher at puzzle close than what i was awarded. I started the puzzle 3 hours before the web server cert expired (I assume the game server is using a similar cert? )

Joined: 09/21/2011
Groups: Void Crushers

Because no scores can be recorded now, this might be a good time to post the score fix update.
With of course an extention of running puzzles so that everyone can get his best in.
(And maybe also the fix for the handle leak which might be the cause of some of the hanging problems)

bertro's picture
User offline. Last seen 8 weeks 3 days ago. Offline
Joined: 05/02/2011
Groups: Beta Folders

Same message and all clients stopped responding.

Joined: 04/25/2012
Groups: None

Same problem here. Problem started after power failure. Date and time are OK. Solution please.

Joined: 02/08/2012
Groups: Beta Folders

Getting withdrawal symptoms now, any news on the server/cert prob?

jamiexq's picture
User offline. Last seen 1 week 2 days ago. Offline
Joined: 07/31/2011

same message - guess the devs decided they don't need us to study after all

Joined: 06/17/2010

It is middle of the night for them...

alwen's picture
User offline. Last seen 1 week 1 day ago. Offline
Joined: 10/03/2011

Yes, if it's 13:53 GMT, that's 06:53 (6:53am) where they are. Not a fun thing to wake up to!

Joined: 05/19/2009
Groups: Contenders

All, the issue is understood and the issue is global.

- Scores are not updating on the server, local clients are still running and scoring.
- New clients cannot log on due to the certificate expiration
- New clients COULD log on if the date is set back by a few days, but this will likely void your running client's scores. So for your own sake, do not do this. Also, old puzzles will show up as 'expired' when starting new clients this way.

It is advised to leave your clients running, not change puzzles and wait for the certificate issue to be resolved. Most likely the score you have on your client will show up on the website as soon as the certificate is updated.

Please do not add your 'me too' posts unless there is significant technical news to report.

The problem has been reported to Seth Cooper by mail this morning CET by myself and I'm sure they will fix it as soon as possible. Please be patient, we're all in the same boat.

Thanks.

Joined: 09/19/2011
Groups: Beta Folders

The cert has been updated, but, is now in pending status...

Joined: 08/30/2011

and please this is a post about the bug when your machine has a time problem.
there is another one open for this issue today, i and my mailbox thank you very much :)

kabubi's picture
User offline. Last seen 8 weeks 5 days ago. Offline
Joined: 11/29/2008
Groups: Void Crushers

motty!!motty!!motty!!! just to fill up your mailbox....

Joined: 03/17/2010

same problem today

infjamc's picture
User offline. Last seen 20 hours 21 min ago. Offline
Joined: 02/20/2009
Groups: Contenders

If there's an issue that can be tagged as priority zero, this is it... (same problem here)

Joined: 05/09/2008
Groups: None

I really hope we will have this resolved soon, and more importantly: make sure it does not happen again.
We will post updates here: http://fold.it/portal/node/992510

I can extend the puzzle deadlines for current puzzles, and will look into the puzzle that closed early this morning.

We greatly apologize for this issue... it really should never have occurred.

Joined: 11/10/2007
Groups: Window Group
Status: Open » Closed

The security certificate problems should be resolved and the game should be back online now.

Joined: 05/09/2008
Groups: None

Everything should be back up now (and this problem shouldn't occur for at least 2 years, when it expires next time ;-)

Thanks for your patience.

Joined: 12/06/2008
Groups: Contenders

[applauds the hard work of the FoldIt dev team]

Seriously. Thank you.

Joined: 12/18/2012
Groups: None

Well...I've the same problem. I downloaded it, instelled it, registered to the site, tried to login with the client and the ssl error showed up.

Joined: 12/18/2012
Groups: None

Please help me. I want to help science playing!

Joined: 12/18/2012
Groups: None

Ok, sorry for the triple post but I couldn't edit the others. I just solve the problem, it was the new Eset Smart Security 6...it's the second times it give me problems with ssl.

Joined: 10/03/2010
Groups: None

what the hell is that bug. Hmmmmmm...

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