Forum slow to load / doesn't load

Case number:699969-990869
Topic:General
Opened by:tristanlbailey
Status:Open
Type:Suggestion
Opened on:Tuesday, October 18, 2011 - 02:42
Last modified:Tuesday, February 7, 2012 - 11:57

This may only be a problem in countries outside the U.S. (I'm from Australia).

Even though I'm logged in from using the Feedback section on the Foldit website, after clicking the Forum link and waiting for the forum to load (some 15 - 30 seconds), it comes up with "You are not allowed to post new content in the forum", and the list of forum topics are missing.

I usually have to hit refresh/reload a couple of times, before the forum loads properly.

I don't know if the web browser I'm using has anything to do with it, but if it helps, I'm using the latest version of Google Chrome. My Internet connection is fairly solid, so it can't be that.

(Tue, 10/18/2011 - 02:42  |  23 comments)


beta_helix's picture
User offline. Last seen 6 days 6 hours ago. Offline
Joined: 05/09/2008
Groups: None

This was marked as resolved in another thread: http://fold.it/portal/node/988485#comment-13609
but clearly the forum error is still a problem.

Joined: 09/20/2011

i have that same issue, trying t view the forum from denmark using firefox browser.

Joined: 09/22/2011
Groups: None

I just tried again; this time around it displayed the forum OK (with me logged in), but it still took at least 30 seconds to load.

Are login accounts synchronised across all website sections (Feedback, Forum, Recipes, etc.)? Are there any sections running off separate servers, or are they all on the same server?

spmm's picture
User offline. Last seen 40 weeks 2 days ago. Offline
Joined: 08/05/2010
Groups: Void Crushers

Still seems to be a problem today with the global forum and the Void Crushers group forum is not loading either, although there are some old posts visible at the bottom of the group page.
Pic is of the globabl forum - loads quickly thought :-)

Joined: 10/11/2011
Groups: None

I havent been able to access the forum for about the last 4 days

hoijui's picture
User offline. Last seen 7 years 51 weeks ago. Offline
Joined: 10/21/2011
Groups: None

+1
hardly ever loads fine, and is always slow (germany).

beta_helix's picture
User offline. Last seen 6 days 6 hours ago. Offline
Joined: 05/09/2008
Groups: None

Thanks for letting us know that this is still broken, we thought it was fixed yesterday!

beta_helix's picture
User offline. Last seen 6 days 6 hours ago. Offline
Joined: 05/09/2008
Groups: None

Until this gets fixed, you should be able to view the Forum if you log out.

So opening http://fold.it/portal/forum/5 in a different web browser than the one you usually use should at least let you view the Forum until we figure this out.

Again, we apologize for this and thank you for your patience.

Joined: 10/11/2011
Groups: None

Only one small downside to that beta helix, one cant post to a forum thread unless one logs in - and then - guess what - it doesnt load. haha.
Here's hoping it can be fixed soon :)

beta_helix's picture
User offline. Last seen 6 days 6 hours ago. Offline
Joined: 05/09/2008
Groups: None

of course, tealight...
but "at least let you view the Forum until we figure this out." :-)

although some players seem to be able to post: http://fold.it/portal/node/990731#comment-13717
which is odd.

Hopefully kxu can figure this out soon.

gramps's picture
User offline. Last seen 5 years 20 weeks ago. Offline
Joined: 12/16/2010

Forum's intermitter still working great ...

Canada / Firefox 7 here: got "you're not allowed" clicking on "Forum" in front page, but found an old topic of mine googling and was able to add a new comment, now Forum comes up fine.

beta_helix's picture
User offline. Last seen 6 days 6 hours ago. Offline
Joined: 05/09/2008
Groups: None

This is indeed still broken:

When I login as non-admin, I get the following error when trying to access the Forum:

"You are not allowed to post new content in the forum."

kxu, can you look into this?

Joined: 06/20/2011

Please test it again. It will be slow for the first time, but should get the result page instead of error message: "You are not allowed to post new content in the forum."

Joined: 09/22/2011
Groups: None

Yeah, it seems to be working OK at the moment. Thanks.
It might be best if a few other people tested their connections to the forum, and responded, before closing this feedback item.

Joined: 09/22/2011
Groups: None

OK, then again, maybe it isn't. I just tried again, 20 sec wait, but no load (logged in).
The forum still works OK when not logged in, so the issue definitely appears related to a logged in status.

kxu's picture
User offline. Last seen 5 years 33 weeks ago. Offline
Joined: 04/04/2011
Groups: None

Both main forums and group forums should load faster now, include posting in group forum.

Joined: 10/11/2011
Groups: None

2 minutes..white page and its still trying to load..1st attempt was the "you are not allowed to post..."
Forum loads fast when not logged in.
okay it finally loaded page and i got "you are not allowed to post...." so nope not fixed.
trying again...and the wheel goes round and round..round and round...lol" not allowed to post in this forum.....

Joined: 04/19/2009

Our group (Anthropic Dreams) forum is still not working.

I actually got it to load once today (but not on subsequent attempts).

When trying to post a new topic, it hung on the "Forums - please choose" drop down - that will not drop to any choices, so the message won't post (firefox on Mac OS).

Please fix this - with all of the new types of puzzles and the new sliders, it is very frustrating to people who are not folding during high traffic hours when information is being discussed - they are being left out in the cold.

Joined: 10/11/2011
Groups: None

tested as requested...seems to be okay from my end now.
Yay!

Joined: 10/11/2011
Groups: None

okay I take that back, its not loading again....

beta_helix's picture
User offline. Last seen 6 days 6 hours ago. Offline
Joined: 05/09/2008
Groups: None
Status: Open » Closed

"Both main forums and group forums should load faster now, include posting in group forum."

Marking as resolved... please re-open this if the issue persists.

Joined: 09/22/2011
Groups: None

Yay, finally working!
Thanks very much for fixing this issue! :)

Joined: 09/22/2011
Groups: None
Status: Closed » Closed

Not sure if "Resolved" means a case is closed...

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