Client still will not download

Case number:699969-990241
Topic:General
Opened by:steveB
Status:Closed
Type:Suggestion
Opened on:Tuesday, August 23, 2011 - 21:05
Last modified:Monday, June 4, 2012 - 10:54

Neither the developer or the main clients will download - this is a continual problem from the last feedback of a few weeks ago.The main freezes at 6.3 Mb.

I use my computer daily, doing both ftp and http downloads and the fold.it website is the only one which gives this problem. Does the foldit server not have server logs which would show what the problem is as I am certain that it is not at my end of the connection.

Rgds

SteveB

(Tue, 08/23/2011 - 21:05  |  7 comments)


Joined: 11/10/2007
Groups: Window Group

The latest Windows installer is the most up-to-date version. Perhaps installing in a different location would help?

steveB's picture
User offline. Last seen 2 years 43 weeks ago. Offline
Joined: 01/08/2009
Groups: Void Crushers

Screen shot attached for attempted downloads on IE and Firefox.

As you can see, the download is freezing at the same point on both browsers, and also this has happened on multiple occasions.

As well as not being able to download for me, I am concerned that potential new players also cannot download the client, if this problem is at your end, and you are losing vast numbers of folders because of this.

Rgds

SteveB

steveB's picture
User offline. Last seen 2 years 43 weeks ago. Offline
Joined: 01/08/2009
Groups: Void Crushers

Just to sumarise :

The client will not download on either IE or firefox using the www.fold.it link.

The in game updater will not update either in 'beta' or 'main' and freezes at the same point.

steveB's picture
User offline. Last seen 2 years 43 weeks ago. Offline
Joined: 01/08/2009
Groups: Void Crushers

Further update

Just got the 'beta' to update in-game, first time in days that the download has managed to complete. I really don't understand where the fault could be.

Joined: 05/19/2009
Groups: Contenders

Steve, it might be possible that the temporary folder you are downloading to was full and it only had 6.3 Mb of free space ?

steveB's picture
User offline. Last seen 2 years 43 weeks ago. Offline
Joined: 01/08/2009
Groups: Void Crushers

Thanks for the suggestion Bletchley Park but I can download anything else of the same size off the internet using the same browser.

spmm's picture
User offline. Last seen 32 weeks 3 days ago. Offline
Joined: 08/05/2010
Groups: Void Crushers
Status: Open » Closed

fixed closing

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