Recent Team Members cannot get into Group Chat

Case number:845818-989821
Topic:Game: Social
Opened by:auntdeen
Status:Closed
Type:Bug
Opened on:Tuesday, June 7, 2011 - 12:47
Last modified:Sunday, August 21, 2011 - 22:31

Since the chat server crashed yesterday, it appears that newer team members are unable to get into their group chats either ingame or via IRC.

We know that the devs are working to fix this - but in the meantime, here is a workaround for those people:

Close your foldit client. Log into foldit website, then go to this link http://fold.it/portal/user/me/edit/IRC

Check the box, then reopen foldit game.

If you have an IRC only nick, repeat this after logging into foldit website for that nick.

Thanks to Judecca for this information!

(Tue, 06/07/2011 - 12:47  |  17 comments)


Joined: 06/17/2010

Yes, it works. :)
In my case after I click "fix" buton blank page appears.
But when I use this link again proper messages ("all fixed") shows up.

beta_helix's picture
User offline. Last seen 6 days 20 hours ago. Offline
Joined: 05/09/2008
Groups: None
Status: Open » Open

we are working to fix this, thanks for your patience

kxu's picture
User offline. Last seen 5 years 34 weeks ago. Offline
Joined: 04/04/2011
Groups: None

Restored users from 02-02-2011 to IRC server from database, so all users
should be able to login to IRC server. Let me know if you know someone
not be able to login to IRC server.

I am working on restoring groups/channels now.

kxu's picture
User offline. Last seen 5 years 34 weeks ago. Offline
Joined: 04/04/2011
Groups: None

Restored groups and channels.
Need some tests.

Joined: 12/06/2010
Groups: foldeRNA

I think i have done what is said but it is not working

kxu's picture
User offline. Last seen 5 years 34 weeks ago. Offline
Joined: 04/04/2011
Groups: None

miss wanr

which channel are you trying to connect, are you be able to join now ?

Joined: 04/19/2009

miss wanr -

kxu has fixed your group - you should be in your group when you reopen your foldit game

:-)

gdnskye's picture
User offline. Last seen 1 week 18 hours ago. Offline
Joined: 11/10/2008

Followed the instruction. Mibbit - when I try to join #global it responds with "128.95.1.227 (dead)"

kxu's picture
User offline. Last seen 5 years 34 weeks ago. Offline
Joined: 04/04/2011
Groups: None

Try to goto first tab which has 128.95.1.227 on the tab. Then identify yourself there by typing:
/msg NickServ IDENTIFY password
if success, then type:
/join #global
This should bring up another tab with message indicate you have joined #global. Hope this help.

Note:
I am not quite familiar with Mibbit. i just create an account for myself to test it.

Joined: 04/19/2009

kxu

Many of the issues are not yet resolved. The hard coding of the ops room is not, for instance. And although the method using the link above works for some players, for some it does not. gdnskye was able to access group ingame with the link fix above, but his irc account will not work (and yes, he is familiar with irc and has used it for over a month).

We are all patient, and know that you are doing your best to help - and thank you.

kxu's picture
User offline. Last seen 5 years 34 weeks ago. Offline
Joined: 04/04/2011
Groups: None

gdnskye

I think you still have a connection to IRC server(128.95.1.227):
=== gdnskye: idle for 7 hours, 21 minutes, 8 seconds (on since Wed 08 Jun 2011 06:28:01 AM PDT)

Can you disconnect from IRC server first, then try connect to IRC server(128.95.1.227)
from Mibbit, see if that works ?

Update:

There is another account "gdnskyeIRC" which also still connected to IRC server:
=== gdnskyeIRC <~5699fd19@ircip1.mibbit.com>
=== gdnskyeIRC: idle for 12 hours, 18 minutes, 14 seconds (on since Wed 08 Jun 2011 03:04:29 AM PDT)

Can you disconnect this connection also and try to reconnect IRC server from Mibbit.com ?

kxu's picture
User offline. Last seen 5 years 34 weeks ago. Offline
Joined: 04/04/2011
Groups: None

auntdeen

Thank you for the feedback and patient. I am working on the issues.

Joined: 12/06/2010
Groups: foldeRNA

You ask me which channel i use, but i don't know .... which sort of name should i said?
Hum, sorry i understand that it is difficult to help the people like me....who don't know a lot about computer,.... and if it was the only thing.....

kxu's picture
User offline. Last seen 5 years 34 weeks ago. Offline
Joined: 04/04/2011
Groups: None

It is the name you are going to join, for example: /join #channelname .

B_2's picture
User offline. Last seen 4 years 25 weeks ago. Offline
Joined: 11/29/2008
Groups: None

If miss wanr is trying to get into chat from the game client, she probably won't know the obscure name of the channel, or even what a channel is!

miss wanr - how are you connecting - through the game, or through a separate IRC client?

Joined: 12/06/2010
Groups: foldeRNA

Now it's working! tx

Joined: 06/17/2010
Status: Open » Closed

IRC fixed, just remember to back up current config. ;]
Closing as done.

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