Mac Crashes

Case number:845829-988483
Topic:Crash/Hang
Opened by:auntdeen
Status:Closed
Type:Bug
Opened on:Thursday, September 16, 2010 - 17:43
Last modified:Monday, May 23, 2011 - 16:54

My frequent crashes are getting to the point where folding is (almost) not fun anymore. I have a Mac 2.8 Ghz Intel Core i7 with 8 Gb memory, running 10.6.4.

I've always had crashing problems but since the Nature paper was published, they have increased. I've never been able to run a rebuilder script all the way through (public or group), and there are other scripts that will always crash foldit for me - Doom2 for one, any of the OSQ scripts.

It's been something that I could live with until the past few days. I crash multiple times a day no matter what script I'm running - even some of the small things that I've written for myself with the cookbook to automate 4-5 moves.

I've crashed at least 6 times today & it's only early afternoon. What's puzzling is that I now crash occasionally and the program just closes, without the popup that tells me that it has crashed.

I have kept a selection of log files, but do not know how to upload them to you - they seem way too long to just copy & paste. I'd be happy to upload however you want.

I know that I'm not the only Mac person with these problems - one other person in our group uses a Mac, and has also said that he crashes frequently. And it's not just this machine - I have a slightly older Mac that I use when I'm out of state (frequently) and I have the same problems on that one, also.

Help...

(Thu, 09/16/2010 - 17:43  |  7 comments)


Joined: 11/14/2009
Groups: None

Please zip those log files files together and mail them to this email the.protagonist.023 AT gmail.com. I'm not sure I'll be able to do much about it right away. But I'll analyze them and see if anything jumps out at me right away. Also continue saving the log files immediately after crashes. Thanks for being patient about this.

Joined: 04/19/2009

ilya -

I've sent you the zip file - thank you for looking into this!

anthion's picture
User offline. Last seen 2 weeks 3 days ago. Offline
Joined: 08/05/2010
Groups: Gargleblasters

I'm also experiencing lots of crashes on my MacBook Pro
Processor Name: Intel Core 2 Duo
Processor Speed: 2.2 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 4 MB
Memory: 4 GB
Bus Speed: 800 MHz
Boot ROM Version: MBP31.0070.B07

Can you give me some specific information about what logs I can submit? And where the log files are located?

My story is pretty much the same as auntdeen's. I am rarely able to run a script to completion.

Thanks!

Joined: 04/19/2009

Anthion -

Right click on Foldit icon, go to "Show package contents".
In the Contents folder you will see a Resources folder.
In the Resources folder there is a "log.txt" - that is what records each session as a text file.

After a crash - but before you RESTART Foldit - copy that entire text file (with TextEdit) to be sent for analysis.

Viola!

NinjaGreg's picture
User offline. Last seen 4 hours 16 min ago. Offline
Joined: 05/21/2010
Groups: Go Science

Just from observation, it seems that the crashes on the Mac happen when Foldit tries to communicate with a busy server, which would happen much more frequently when running a script. When I am manipulating manually, it seems that the crashes occur right at the end of the execution, which I assume is typically when it would be updating the server.

Joined: 04/19/2009
Status: Open » Closed

Marking this as closed - you've finally fixed it with the last update or so a few weeks ago!

Haven't done today's update, and am crossing my fingers that it doesn't undo whatever it is that you did that fixed the problem...

We can run scripts without crashing - it's wonderful! We can actually keep a client open all day...

Thank you!!!

xedr's picture
User offline. Last seen 1 year 44 weeks ago. Offline
Joined: 05/16/2008

I too have noticed that over the last six weeks or so, the fold.it client for the mac has become remarkably stable. I can still cause a crash from time to time, but those are directly related to my behavior in interrupting and restarting scripts. There haven't been any more mysterious crashes while the program is running unmolested.

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