"Create Account" error message ambiguous

Case number:699969-986978
Topic:General
Opened by:egon
Status:Closed
Type:Bug
Opened on:Sunday, November 1, 2009 - 11:28
Last modified:Friday, November 6, 2009 - 19:30

When creating an account in game it displayed:
"Error creating account: Username or password incorrect."

This should be more specific. What do I have to do to get a user account.

At first moment I didn't know what was wrong:

Maybe my passwords didn't match?
Did my username already exist?
Do I have to create an account somewhere else?
Maybe my username contained some invalid characters?

I solved my problem by creating an account in "www.fold.it" portal and then logging in.

(Sun, 11/01/2009 - 11:28  |  9 comments)


Joined: 09/18/2009
Groups: SETI.Germany

I had similar problems.
Creating an account via the portal is more reliable than via the game's interface at the moment.

What keyboard do you use? English, German...

egon's picture
User offline. Last seen 9 years 4 weeks ago. Offline
Joined: 11/01/2009
Groups: None

(Assuming you meant keyboard input language not the keyboard itself)
I think I used English (the other option it was Estonian) when I was registering. All letters I used were definitely in English alphabet.

Joined: 09/18/2009
Groups: SETI.Germany

Yes, sorry, I've meant the keyboard inputlanguage, of course.

Well... so... special symbold can't be the reason.
But now, you can log into the game with this Name and password, which youare using here?

Do you have Windows 7?

egon's picture
User offline. Last seen 9 years 4 weeks ago. Offline
Joined: 11/01/2009
Groups: None

Nope. I was running Windows XP.

Yes I can login with the same name and pass. Just had to register them in the portal.

Joined: 09/18/2009
Groups: SETI.Germany

And there were no problems at the first internet contact, as the game got its latest data?

egon's picture
User offline. Last seen 9 years 4 weeks ago. Offline
Joined: 11/01/2009
Groups: None

Nope... no problems with that...

Joined: 09/18/2009
Groups: SETI.Germany

Strange.
I encountered problems when logging in at the very first time, when I accidentally skipped the first loading.
Then my account weren't recognized.

But if you did nothing off all which was mentioned above, I hope, the game creators can say something about it.

I'll create a link from the thread "newbies and making them stick around" to here.

beta_helix's picture
User offline. Last seen 3 days 2 hours ago. Offline
Joined: 05/09/2008
Groups: None
Topic: Game: Other » General
Type: Suggestion » Bug

thank you reporting this bad bug!
I'm glad that you were able to register through the portal.
Our admin is working on fixing this troublesome bug.

We are expecting quite a few new users this week so this bug is a high priority.

Thank you for your patience!

Joined: 11/10/2007
Groups: Window Group
Status: Open » Closed

The new account creation should be working again now. We'll also have a better error message in shortly!

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