feedback tracker improvements

Case number:671076-986196
Topic:Server
Opened by:LennStar
Status:Closed
Type:Suggestion
Opened on:Tuesday, May 26, 2009 - 09:51
Last modified:Saturday, December 1, 2012 - 01:43

1.) Create a new category that shows only "my" entries.

Especially if you enter as many as I do, you often know that you have written one but not the name anymore after a few weeks. (But would know if you read it.) Its easier to look for them if they are not buried on page 5 or even later.
(Many problems or question could be solved by linking to an entry and not writing half a page the third time. Or someone has written a suggestion and other people have the same idea, you can point to it.)

2.) Make it also possible to search for a time frame, in combination with "server", "Preview", "my issues" etc.

3.) Make it possible for the one who opened an issue to close or reopen it.
If the user has solved a problem/question etc. he sometimes writes it, but the issue is not closed. Beeing able to close own issues keeps the "open" category at least a bit useful.
Also, if a prolem is thought to be solved, but isn't (like through an update), you can either open a double entry (bad) or post in a closed thread. The later one tends to get no reaction from the devteam (worse).

(Tue, 05/26/2009 - 09:51  |  6 comments)


mat747's picture
User offline. Last seen 5 weeks 1 day ago. Offline
Joined: 10/15/2008
Groups: Void Crushers

Yes, the feedback tracker does need some improvements.

Lenn suggestions
1.)“Create a new category that shows only "my" entries. “
(C). I think it would be easy if you could click on the person name in the submitter/category list and only have the submitter entries listed.

2.) “Make it also possible to search for a time frame, in combination with "server", "Preview", "my issues" etc.”
(C). No comment

3.)“Make it possible for the one who opened an issue to close or reopen it.”
(C). I have had some of my bug posts to feedback marked as resolved, when only part of the problem was fixed and I would have liked to have re-opened the post.

admin's picture
User offline. Last seen 4 weeks 5 days ago. Offline
Joined: 11/10/2007
Groups: vi users
Status: Open » Open

For 1: I added a link on your page called Cases that links you to cases authored by or assigned to you.

admin's picture
User offline. Last seen 4 weeks 5 days ago. Offline
Joined: 11/10/2007
Groups: vi users

After some consideration I implemented (3) by allowing everyone to change the status of a case.

admin's picture
User offline. Last seen 4 weeks 5 days ago. Offline
Joined: 11/10/2007
Groups: vi users

For 1: I implemented matt's suggestion, i.e. you can click on people's names in the tracker to see their cases.

Joined: 12/06/2008
Groups: Contenders

Two of three suggestions implemented. I would like the see #2 implemented; but we've gone this long without, and no one else has complained. Closing this feedback.

Joined: 12/06/2008
Groups: Contenders
Status: Open » Closed

Closing this feedback.

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