Group Chat Offline

Case number:671076-985813
Topic:Server
Opened by:phi16
Status:Closed
Type:Bug
Opened on:Tuesday, March 17, 2009 - 21:32
Last modified:Monday, April 6, 2009 - 12:21

4:00 pm EST (New York) Group Chat for Richard Dawkins Foundation is offline and none can enter it.

(Tue, 03/17/2009 - 21:32  |  17 comments)


admin's picture
User offline. Last seen 17 weeks 1 day ago. Offline
Joined: 11/10/2007
Groups: vi users
Status: Open » Open

I'm in the group chat and it seems to be working fine. 4 RDF members are in it right now. Exactly what happened?

phi16's picture
User offline. Last seen 8 hours 43 min ago. Offline
Joined: 12/23/2008

I could not get into group chat. Chat text edit field said "Joining chat" in dimmed letters. In Group chat Aotearoa, dejerpha and findiggle at points appeared and said they too could not get into chat. In fact, at this moment I still am not permitted into chat. Could it have anything to do with my getting a new computer today? My Internet connections have been funky today as well. I would have thought it was my problem and not site problem except for the facts that I can get into global chat and puzzle chat. I also spoke wth others experiencing the same thing.

admin's picture
User offline. Last seen 17 weeks 1 day ago. Offline
Joined: 11/10/2007
Groups: vi users

It is odd. But I saw you in group chat at least once today:

16:30 -!- phi16 has joined #richarddawkinsfoundation
16:30 -!- mode/#RichardDawkinsFoundation [+v phi16] by ChanServ

Then:

16:46 -!- phi16 has quit [Remote host closed the connection]

Did that show up for you in the client?

phi16's picture
User offline. Last seen 8 hours 43 min ago. Offline
Joined: 12/23/2008

yes i think i was there for a brief period vertex tells me he is experiencing the same thing

Joined: 10/23/2008
Groups: None
Type: Suggestion » Bug

I have been having problem for about 3 weeks getting into group chat, too (but didn't have time to report it, yet). On the game screen, when I hit the little blue circle to see who is in the chat room, I would see names (names of folks in my group) for about 1 second, and then it would show 0 members.

Joined: 05/30/2008
Groups: Contenders

The problem occurred because I was banned from the group.  Leaving and rejoining fixed it for me.  Judecca helped me with it, so he would probably have a better understanding of it.

admin's picture
User offline. Last seen 17 weeks 1 day ago. Offline
Joined: 11/10/2007
Groups: vi users
Status: Open » Open

Right, then this is the same group bug we had a few weeks ago before my flu and the server maintenance. I will be fixing it late this week or early next week.

phi16's picture
User offline. Last seen 8 hours 43 min ago. Offline
Joined: 12/23/2008

"Late this week or early next week" fix. OK. If that's the best that you can do. We'll have to find some other way to chat in group mode. However, let me put in my two cents about the priority of group chat.

1) Folding takes a long period of time to do successfully.

2) Group solutions always beat out solo solutions due to amount of time the group can put in over individual.

3) To see the best solution possible which is what this is all about, group solutions cannot be dismissed.

4) If tools for working in groups are not in place, group solutions are limping along at best.

5) Personal anecdote of one group member: We developed strategies which allowed us to fold in one hour what would have taken us days working alone.

Please reconsider your priorities.

Joined: 05/10/2008

Just to give you another data point, I am still not able to join group chat.

The entry zone of that chat window has a grey "Joining group chat..." message in it.

Thank you for your work by the way. Solving such issues, which involve two technologies talking together (chat and the Fold.it client) is probably tricky.

Joined: 08/05/2008
Groups: SETI.Germany

If i want to join our Group Chat manually from within my Chatzilla-Client by entereing the command /join #SETI.Germany I get the following Error Message:


YOU (aendgraend) have been booted from #SETI.Germany by ChanServ (You are not permitted to be on this channel.)


How comes I am not allowed to join my Groups Chat?

From within the Game i can write to the Group Chat but no one ever answers nor can anyone answer 'cause no team mate is able to see what I wrote.

I would appreciate a Solution as well ;)

Cheers
aendgraend

admin's picture
User offline. Last seen 17 weeks 1 day ago. Offline
Joined: 11/10/2007
Groups: vi users

OK, I will put this higher on my priorities. I will address it tomorrow.

admin's picture
User offline. Last seen 17 weeks 1 day ago. Offline
Joined: 11/10/2007
Groups: vi users

It appears that you are all joining the group chat, but the client does not reflect this information. We will be looking further into it.

Joined: 05/10/2008

Admin,

I logged a few minutes ago - RDF team chat looks back on. We can see each other and chat again.

Same thing for Phi16 and Folditlady.

So whatever you did, keep it that way!

admin's picture
User offline. Last seen 17 weeks 1 day ago. Offline
Joined: 11/10/2007
Groups: vi users
Topic: Crash/Hang » Server
Status: Open » Closed

Everyone is reporting that group chat is working again. In view of this, it was almost certainly not a client issue.

I can only hazard that there was some sort of blocking going on upstream that has now been cleared.

Joined: 10/23/2008
Groups: None

My access to my group is still not working. When I click on the little blue circle with the small "i" in it, I see the people on my team who are in the chat room for about 1 second and then they disappear and it says "0 Users Online". (I am in the Void Crushers group). This sounded like one of the same symptoms that others were reporting in this post.

Please help get this resolved for me, too. I would like to gain the benefit of chatting with my group mates.

Thanks
Icecubey1971

Joined: 12/14/2008

I have the problem, no change. One second I can see who is in the group chat (i), the next it stands on 0. So the problem is the same and has not gone.

btw: Its a one week old installation on a fresh system, so no old garbage left.

Joined: 10/23/2008
Groups: None

This problem is still occurring for me.

Icecubey1971

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