CRASHES AND BUGS

Case number:671076-2009466
Topic:Server
Opened by:QUANTUMVIXIONS
Status:Open
Type:DevPrev Issue
Opened on:Tuesday, April 14, 2020 - 21:46
Last modified:Tuesday, April 14, 2020 - 23:51

Foldit kept freezing and crashing. I noticed it happened after I added a recipe and then again when I was running an recipe that banded 2 pairs at a time and when it got to 88 it froze. I could not end application or process or X out the window. I had to hard reboot my computer. When I logged back it said that "The game has previously not started correctly. If this problem persists, please install the latest version", and then two applications began one was frozen the other trying to load. So I had to reboot again. I uninstalled and reinstalled, then I find out I lost all of my progress...my score is still showing up as it was before the freeze/crash but my designs and progress is lost to me.

I had been saving progress and naming my puzzles by my new score, but those are now gone when I reinstalled. :( Why would Foldit tell me to reinstall and then make me lose my progress>!!?My score was 13428 in the Coronavirus beginner puzzle and 9303 in the OFR8 prediction puzzle...But now I don't have my work on those puzzles anymore :( I am very discouraged that I lost my progress....Unfortunately, I have been working on these puzzles for almost 20 days with my daughter while in isolation. We have spent a lot of time working on these solutions together and spent many many days running recipes. We then find out we have lost all this progress is more than upsetting for an adult, and crushing for a teenager who worked hard for nothing. Absolutely no gamer or scientist would work tirelessly days on end in a lab that kept losing their work! As a player one would think that Foldit would have a backup copy in case of a crash. Sigh....I had been recommending FOLDIT to all my fellow educators and friends to join and play....I do not recommend wasting time and energy working for months on solutions that FOLDIT can't back up due to apparent consistent freezes and bugs in the recipes.

(Tue, 04/14/2020 - 21:46  |  2 comments)


agcohn821's picture
User offline. Last seen 20 hours 15 min ago. Offline
Joined: 11/05/2019
Groups: Foldit Staff

Hi Quantumvixions!

I'm so sorry to hear of you losing your progress! I understand that you worked very hard on all of this and that sounds incredibly frustrating. I have sent along this message to the team.

Joined: 04/01/2020
Groups: None

Thanks for looking into this..>I also experienced crashes when pulling on the proteins towards the left.

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