download mystery

Case number:699969-2008127
Opened by:heather-1
Opened on:Friday, September 13, 2019 - 19:50
Last modified:Sunday, September 15, 2019 - 13:14

So you decide to install or re-install from the web site. Maybe the puzzles are not loading or some other issue. You save all your data and download the app and then when the puzzle tries to load you get a message unused key default-bonus!! What??? Then you realize that during the re-install the usual update procedure did not occur. Whoa? Not to worry. It is only a server issue. So the magnificent men of wiggle some buttons and then all is well. You see the issue was not your computer at all but some defect somewhere in the computer array.

(Fri, 09/13/2019 - 19:50  |  1 comment)

jeff101's picture
User offline. Last seen 1 day 2 hours ago. Offline
Joined: 04/20/2012
Groups: Go Science

Yes. Not all computer problems are due to your machine.
Sometimes trying the same thing again later fixes the problem.
Other times, restarting an old Foldit client, updating a Foldit
client, or rebooting your computer will fix your problems.
It is pretty rare when re-installing Foldit is necessary.
As with many things, it helps to be patient and persistent
and ask questions when things act strangely.


Developed by: UW Center for Game Science, UW Institute for Protein Design, Northeastern University, Vanderbilt University Meiler Lab, UC Davis
Supported by: DARPA, NSF, NIH, HHMI, Amazon, Microsoft, Adobe, Boehringer Ingelheim, RosettaCommons