New client behavior

Case number:699969-2006215
Topic:General
Opened by:georg137
Status:Open
Type:Bug
Opened on:Wednesday, November 14, 2018 - 16:57
Last modified:Wednesday, December 5, 2018 - 20:33

Not sure where to post this. Recently my Windows 10 client abruptly quits or crashes when running a script. All puzzles, random recipes. The only common factors seem to be that it happens when foldit is minimized or overlayed by another application on the screen, or also after about 20 minutes, usually when I'm not at the client. I've looked at the power and sleep settings of the client and nothing has changed recently and nothing seems amiss. Maybe some Windows update or Norton setting has changed? Anybody else having issues?

(Wed, 11/14/2018 - 16:57  |  6 comments)


rmoretti's picture
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Directly after the crash (before re-launching Foldit), if you look in the Foldit install folder (on my machine it's C:\Foldit\ but it might be different on yours) you'll see a log.txt file and possibly a debug.txt file. If you post those here, we might be able to be able to figure out more details on what's going on.

georg137's picture
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Joined: 08/07/2010
Groups: Contenders

It happened again just now while running jolter. The log file is attached. There isn't a debug file. Here are the last few lines of the log file:

RT: 11111111111111111111111111111111111111111111111111111111111111111111111111111111111111
Playing sound: 1
***** ENDING THREAD ActionIdealize
Time: 72952.4 - Tool on_action_complete called
Playing sound: 8
***** STARTING THREAD ActionGlobalMinimize
RT: 11111111111111111111111111111111111111111111111111111111111111111111111111111111111111
Sending message to FolditIRCBot: afk
Error: Cannot send server message, client is disconnected from #global

UNHANDLED EXCEPTION
1: game::util::IRC::run +791 bytes (no line)
2: game::application::IRCThread::operator() +1029 bytes (no line)
3: interactive::util::Thread::thread_entry_func +69 bytes (no line)
4: interactive::util::Thread::win32_thread_startup_helper +14 bytes (no line)
5: BaseThreadInitThunk +36 bytes (no line)
6: RtlValidSecurityDescriptor +284 bytes (no line)
7: RtlValidSecurityDescriptor +234 bytes (no line)

bertro's picture
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Groups: Beta Folders

this the same as this crash report:
https://fold.it/portal/node/2006196

georg137's picture
User offline. Last seen 4 hours 33 min ago. Offline
Joined: 08/07/2010
Groups: Contenders

Good catch, Bertro, it is exactly the same. I will start posting to your thread.

georg137's picture
User offline. Last seen 4 hours 33 min ago. Offline
Joined: 08/07/2010
Groups: Contenders

No crashes after about an hour of running scripts on the 11/15/2018 update. Looks good.

Joined: 09/24/2012
Groups: Go Science

FYI, crash only trying to rebuild, after all Windows 7 updates and restarting computer.
It was solved by uninstalling all Foldit and re-install it (keeping options.txt).

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