Trouble new update

Case number:845829-2003917
Topic:Crash/Hang
Opened by:AJGonzalez
Status:Open
Type:Bug
Opened on:Wednesday, July 5, 2017 - 23:53
Last modified:Saturday, July 8, 2017 - 00:02

Hi everybody,
We started working with Foldit the past week, and just before we share the program with our students the online option started to fail.
The message of the problem is the following:
Firma con problemas:
Nombre del evento de problema:APPCRASH
Nombre de la aplicación: Foldit.exe
Versión de la aplicación: 0.0.0.0
Marca de tiempo de la aplicación:5795a631
Nombre del módulo con errores: game_library.dll
Versión del módulo con errores: 0.0.0.0
Marca de tiempo del módulo con errores: 590a8419
Código de excepción: c0000005
Desplazamiento de excepción: 005f25c8
Versión del sistema operativo: 6.1.7601.2.1.0.256.48
Id. de configuración regional: 12298
Información adicional 1: 0a9e
Información adicional 2: 0a9e372d3b4ad19135b953a78882e789
Información adicional 3: 0a9e
Información adicional 4: 0a9e372d3b4ad19135b953a78882e789

We have been working with the offline option since then, but in order to advance with the puzzles, we really need to activate the online option.
Could you please help me with this issue.
Thanks Andrea

(Wed, 07/05/2017 - 23:53  |  5 comments)


Susume's picture
User offline. Last seen 1 week 5 days ago. Offline
Joined: 10/02/2011

Does this always happen on a particular puzzle, or on different puzzles? Is there a certain tool you are using just before it happens, such as wiggle, or does it happen during different actions? Or does it happen when you are not doing anything to the protein?

I hope the development team can find a solution for you!

Joined: 09/24/2012
Groups: Go Science

Is it linked to some restrictions or firewall for the students on the internet?
If the students use another internet connection (4G or another wifi in a shop or house) with the same computer, does it work?

Joined: 04/17/2017

I tried to open Foldit at the University and at my home, and I had the same problem.
The messange that the application cause a problem and it just close.

Joined: 04/17/2017

I tried to open Foldit at the University and at my home, and I had the same problem.
The messange that the application cause a problem and it just close.

bkoep's picture
User offline. Last seen 15 hours 4 min ago. Offline
Joined: 11/15/2012
Groups: None

Hi AJGonzalez,

We just released a new update today. It's unlikely to fix your problem, but you should try starting the Foldit application again and letting it update.

Can you tell me more about the crash? Does the application crash before the login prompt, or does it crash at some point after you enter your username and password?

There might be information in the Foldit log.txt file, if you can supply it to us. You should be able to use your file browser to navigate to the Foldit application (probably in C:\Program Files\Foldit) and find a file named log.txt.

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