Update coincident with 1338 causes puzzles to disappear completely on Mac

Case number:699969-2003392
Topic:General
Opened by:NinjaGreg
Status:Closed
Type:Bug
Opened on:Tuesday, February 7, 2017 - 06:00
Last modified:Tuesday, February 7, 2017 - 16:23

I got the update when we closed out 1335, and after that restarted the Science Puzzles menu was blank. Restarting the client did not help. Hitting refresh did not help. Downloading 1338 from web page said it put it in the client, but it also didn't show.

When I finally checked "Show expired puzzles" it showed up as expired. I loaded it, and it appears to be communicating with the server OK.

(Tue, 02/07/2017 - 06:00  |  5 comments)


Joined: 10/23/2014
Groups: Contenders

Same problem on Windows 10.

Merf's picture
User offline. Last seen 1 day 22 hours ago. Offline
Joined: 01/01/2010
Groups: None

Oh Dear, we are in deep water aren't we? For me (W 7 O/S) all puzzles
have expired, and 1338 is nowhere to be seen. This is after the update
so I have no idea whether the update was in any way responsible.
I think I'll go read a book.

mimi's picture
User offline. Last seen 36 weeks 1 day ago. Offline
Joined: 11/17/2008
Groups: Contenders

even without taking the update the puzzles are no longer showing as current on the menu. They are present as exired. Problem is the same if you try to change puzzle from an existing client

Joined: 04/24/2014
Groups: None
Type: Suggestion » Bug

Yikes, getting someone to look in on this. Thanks for the reports!

Joined: 04/24/2014
Groups: None
Status: Open » Closed

We've fixed this - please reopen if you have restarted your client and this doesn't appear to be the case.

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