E-mail notification of private messaging not working?

Case number:699969-2003114
Topic:General
Opened by:georg137
Status:Open
Type:Bug
Opened on:Sunday, November 27, 2016 - 15:24
Last modified:Tuesday, December 6, 2016 - 09:49

Checking the "My Messages" tab shows a new private message in the inbox. However no email notification was sent out, even though the radio button for requesting email notification was selected.

(Sun, 11/27/2016 - 15:24  |  17 comments)


tokens's picture
User offline. Last seen 19 weeks 1 day ago. Offline
Joined: 11/28/2011

When I sent a private message recently (after the move to Amazon) it said that there was an error and it couldn't send an email notification.

jeff101's picture
User offline. Last seen 57 min 57 sec ago. Offline
Joined: 04/20/2012
Groups: Go Science

I just sent a Foldit e-mail and got the message below:

Messages
Unable to send e-mail. Please contact the site administrator if the problem persists.
A message has been sent to xxx

So did the message get sent or not?

jeff101's picture
User offline. Last seen 57 min 57 sec ago. Offline
Joined: 04/20/2012
Groups: Go Science

I got the above message a few minutes ago when sending Foldit e-mails to georg137 and tokens.

Has anyone been able to successfully send/receive e-mails since the move to Amazon?

jeff101's picture
User offline. Last seen 57 min 57 sec ago. Offline
Joined: 04/20/2012
Groups: Go Science

tokens successfully received the Foldit e-mail I sent today,
but I haven't seen any notification at my non-Foldit e-mail
address about it.

tokens's picture
User offline. Last seen 19 weeks 1 day ago. Offline
Joined: 11/28/2011

I received jeff's foldit message (I didn't reply to it), but I didn't get any email notification about the message, which I should have gotten.

Joined: 06/24/2008
Groups: Void Crushers

I an also getting the same message AND also an completion error as I type in who I am sending to.

Joined: 04/24/2014
Groups: None

We've verified this bug exists and are currently looking into it. Thank you for the reports!

jflat06's picture
User offline. Last seen 3 days 5 hours ago. Offline
Joined: 09/29/2010
Groups: Window Group

Should be fixed!

mimi's picture
User offline. Last seen 32 weeks 2 days ago. Offline
Joined: 11/17/2008
Groups: Contenders

Just tried - still getting the same message

jflat06's picture
User offline. Last seen 3 days 5 hours ago. Offline
Joined: 09/29/2010
Groups: Window Group

Weird - it's working for me. Can you send me exact steps of what you did (as well as who the to: and from: are?)

Is anyone else still experiencing the issue?

mimi's picture
User offline. Last seen 32 weeks 2 days ago. Offline
Joined: 11/17/2008
Groups: Contenders

I've just sent a message to you with the details requested
That seemed to go through OK without any error message.
As you say - weird!

jeff101's picture
User offline. Last seen 57 min 57 sec ago. Offline
Joined: 04/20/2012
Groups: Go Science

This forum post from a new user might be related:
http://fold.it/portal/node/2003156

Joined: 12/02/2016
Groups: None

I'm getting this error message, but it's also preventing me from completing registration. No new accounts can be created. I've tried three, and can't log into the game-- it won't send the email (I'm supposing for verification).

Joined: 04/24/2014
Groups: None

Developer is looking into these issues, but as noted in the other thread if you need me to reset your password, just mail me and we can do that for the time being!

jflat06's picture
User offline. Last seen 3 days 5 hours ago. Offline
Joined: 09/29/2010
Groups: Window Group

Alright, I *think* this is fixed. Let me know if anyone has any more email-related issues.

Susume's picture
User offline. Last seen 2 days 15 hours ago. Offline
Joined: 10/02/2011

Emails are being sent now. The sender shows up as "root" rather than as "Foldit" like it used to - makes the emails more likely to be overlooked or mistrusted.

jflat06's picture
User offline. Last seen 3 days 5 hours ago. Offline
Joined: 09/29/2010
Groups: Window Group

I'll look into changing that

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