Crash ( 5-3 on the intro puzzles)
| Case number: | 845829-2001282 |
| Topic: | Crash/Hang |
| Opened by: | emilyscott100 |
| Status: | Closed |
| Type: | Bug |
| Opened on: | Sunday, October 4, 2015 - 10:48 |
| Last modified: | Friday, October 16, 2015 - 15:03 |
When I play foldit and get to level 5-3 on the intro puzles and the game closes, it also closes instantly if I try to load the game at that level.
I'm using windows 10 OS
Another player reported this same problem in chat:
hc819400: why does foldit close itself whenever I try to play level 5-3 in the tutorial
Hi there,
While you haven't specified what version of Mac OSX you're using here, let's see if we can help out some. Just so you know, Foldit is not supported on versions of OSX older than 10.7. In November 2014 we made this change because changes to Rosetta require us to use more recent build tools on OSX. Unfortunately, these new tools do not support pre-10.7. Since you are using 10.6 or earlier, you may want to consider upgrading if you are using an older version of OSX. These versions are no longer supported by Apple themselves and aren't receiving security updates.
https://www.apple.com/osx/how-to-upgrade/ may help you out!
10.7 is also noted in our download box on Foldit's home page, and we always encourage downloading a client directly from our site. As a quick side note, we do note that there are known issues with 10.7.5, and we strongly encourage using Mountain Lion and above (10.8+).
Hope that helps.
Hi,
I don't use Mac OSX, i'm using Windows Seven. Is it necessary to download a Windows client and where ?
If you're looking for the Windows client it is here: http://fold.it/portal/download/windows
Thx,
it's ok for me.
I was thinking that the client was an other application but the client is the executable file.
I just downloaded and installed a new copy of main client, Windows 7. When I open intro puzzle 5-3 the client closes immediately with no error message. log.txt file attached.
Foldit close down without error message.
My log.txt file attached.
Currently being looked into! Feel free to add more info and reports as needed.
When i re-run Foldit after the crash, i have an error message.
You can read the contents of this message:
"The game has previously not started up correctly.
If this problem persists, please install the latest version."
For information i have already the latest version.
Same problem here and i just downloaded the game on windows 7! It is obviously not a problem with the version of the game, how can i fix it?
Another issue for me...
Have Windows 7 and it immediately closes the program when I try and do 5.3 Electron Density.
Startting it up again I get the same error message as posted above and I have already uninstalled the program and reinstalled the program without any difference in result.
Hopefully this gets fixed, playing this game gets me grades in my class!
Have the same problem. Am using windows 10. Everything else works alright, although a bit laggy. Don't know if windows 10 is fully supported.
I have the same problem, I tried to play the 5-3 level in the tutorial both with Windows 8 and with Windows 10 (on different computers).
It crashes immediately.
Then, when I restart it gives me the message "The game has previously not started up correctly.
If this problem persists, please install the latest version."
Hi there,
We're still looking into this issue, we appreciate your patience!
I'm using win7, and i have the same problem( What can i do for solving this problem?
Hi all,
After the update today, i can access to the 5-3 intro puzzle and it works.
Thanks to team for solving the issue and its work ! :)
| Status: Open » Closed |
Resolved, see: http://fold.it/portal/node/2001315 for details.
Hi !
I have the same issue but the only difference is my OS. I'm using Windows Seven.