KICKED BY THE GROUP/NO USERNAME OR EMAIL FOUND

Started by PLM.CHY2202.BLK4.G2.AY2021.22.S2

PLM.CHY2202.BLK4.G2.AY2021.22.S2 Lv 1

The email or username is not appearing in the chat box. It says that I have been kicked by the group. I tried to relog in but the chat messages do not appear.

LociOiling Lv 1

Hi -

I'm seeing you connecting to #global chat as PLMCHY2202BLK4G2AY202122S2.

A user from a different group, ProWigglers-AKLab, is reporting a similar problem today.

The admins may need to reset the name of your group channel, based on this response: https://fold.it/portal/node/2006326#comment-39968

It's not clear exactly what's wrong, or why resetting the channel name fixes it.

I'll ask the admins to try resetting the group channel name for Haykapnayan and ProWigglers-AKLab.

LociOiling Lv 1

Also, as always, you include the file log.txt (c:\Foldit\log.txt or the equivalent on your system).

You can attach log.txt in a response to this feedback.

If you're on the Foldit Discord server, you can use the #bugs-and-feedback channel to send log.txt.

bkoep Staff Lv 1

Thanks for the feedback PLM.CHY2202.BLK4.G2.AY2021.22.S2!

I'm not exactly sure what the problem is, but I've tried resetting the name of your group channel (to "Haykapnayan"). Can you restart the Foldit app, log in again, and let me know if you still have issues?