Some players still can't connect

Case number:845829-997746
Topic:Crash/Hang
Opened by:Susume
Status:Closed
Type:Bug
Opened on:Saturday, May 17, 2014 - 20:48
Last modified:Saturday, May 17, 2014 - 21:52

After today's server down time, some players in vet chat still cannot connect to the game server or the website. They restart their clients and get `Couldn`t connect to server` error. They try to access the website from various browsers and can't get a web page. In some cases they get "The connection to the server was reset while the page was loading." This is while the rest of us are seeing our scores update on the website.

These players are missing out on the last two hours of 890b.

(Sat, 05/17/2014 - 20:48  |  2 comments)


Susume's picture
User offline. Last seen 8 hours 56 sec ago. Offline
Joined: 10/02/2011

Both players affected report that ping works fine.

Susume's picture
User offline. Last seen 8 hours 56 sec ago. Offline
Joined: 10/02/2011
Status: Open » Closed

Both players are connected now - they had a hard-coded IP address in their hosts file (left over from some past time when the IP address changed and DNS was not propagating) and it was overriding the DNS. Removing it solved the problem. Closing feedback.

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