constant crashing

Case number:845829-996325
Topic:Crash/Hang
Opened by:spmm
Status:Closed
Type:Bug
Opened on:Wednesday, November 20, 2013 - 22:06
Last modified:Tuesday, December 10, 2013 - 23:02

Would it be easier if we all hopped off for a day and just let you fix the problem(s)? Simply extend the puzzles for the time of the outage. It is probably ok if you are just running scripts but no fun at all if you are trying to hand fold to set up or correct poses.

(Wed, 11/20/2013 - 22:06  |  21 comments)


Joined: 09/24/2012
Groups: Go Science

No fun even for team folding.

It remembers me the old time of the World Wide Wait.

Yes, a day or a few days off is a good idea.

beta_helix's picture
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We apologize for the troubles, and had hoped that we had resolved them earlier today.

We can indeed extend the puzzle deadlines if the issues persist. We will make a news post announcement about this if we extended them.

Thank you for reporting this and for your patience!

spmm's picture
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Status: Open » Closed

seems to be less tetchy now

spmm's picture
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Status: Closed » Open

this is still not fixed - but is back to the 'oh the server is going to go level' bringing clients up from minimised is stalling them for long periods, sometimes they recover often not.
This only happens before we have the server problems

Joined: 09/24/2012
Groups: Go Science

I have the impression I've less crashes on shadings and loading than even before these black days

spmm's picture
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Devprev Win64

Problem signature:
Problem Event Name: APPCRASH
Application Name: Foldit.exe
Application Version: 0.0.0.0
Application Timestamp: 50d112ec
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.2.9200.16451
Fault Module Timestamp: 50988950
Exception Code: e06d7363
Exception Offset: 00014b32
OS Version: 6.2.9200.2.0.0.256.48
Locale ID: 3081
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: f3d5
Additional Information 4: f3d5be0cad2787556264647dc02181c3

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spmm's picture
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Groups: Void Crushers

twice in a few hours on 814

gitwut's picture
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I've had two clients crash. Both were running puzzle 814. Client running puzzle 813 on same computer was not affected. I got the following MS error data:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Foldit.exe
Application Version: 0.0.0.0
Application Timestamp: 4f5e8578
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18229
Fault Module Timestamp: 51fb1116
Exception Code: e06d7363
Exception Offset: 0000c41f
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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mimi's picture
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I'm also getting crashes on 814.
Got a message saying that Foldit had stopped working.
Other clients are fine

vakobo's picture
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Groups: Russian team

Me too. 814. Several times—é

Joined: 09/21/2011

For some reason this post did not show when i created my own post. sorry about duplicate anyways, yeah 814 crashy for me too.

alcor29's picture
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814 has crashed all by itself (with no help from my errant mouse) four times while running scripts with me AFK, and nothing else running on my PC. 2 GABs, a DRW, and once just running GUI mutate (M). In a year of folding this has never happened to me before. Win 7, 64 bit, main.

spmm's picture
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Devprev on Win54 Windows 8

Problem signature:
Problem Event Name: APPCRASH
Application Name: Foldit.exe
Application Version: 0.0.0.0
Application Timestamp: 50d112ec
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.2.9200.16451
Fault Module Timestamp: 50988950
Exception Code: e06d7363
Exception Offset: 00014b32
OS Version: 6.2.9200.2.0.0.256.48
Locale ID: 3081
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: f3d5
Additional Information 4: f3d5be0cad2787556264647dc02181c3

mimi's picture
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Topic: General » Crash/Hang
Type: Suggestion » Bug

changing this to crash/hang and bug, rather than open another report
- it needs looking at urgently please

Merf's picture
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814 is virtually unusable because of these continuous crashes.
The thing seems to crash irrespective of what is being attempted.
Any sign of a fix?

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Not wishing to tempt fate here but I've had no problems with 814. It's slow but stable on Mac OS X (dev).

Joined: 04/19/2009

Also no crashing for me on Mac OS X.

gitwut's picture
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It's unplayable in my book. I haven't attempted it since my reply above, nor plan to in its current form.

spmm's picture
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Not sure if anyone is using Linux no reports from them. thanks for changing the type Mimi.

It has gone a bit longer this time before crashing:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Foldit.exe
Application Version: 0.0.0.0
Application Timestamp: 50d112ec
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.2.9200.16451
Fault Module Timestamp: 50988950
Exception Code: e06d7363
Exception Offset: 00014b32
OS Version: 6.2.9200.2.0.0.256.48
Locale ID: 3081
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: f3d5
Additional Information 4: f3d5be0cad2787556264647dc02181c3

spmm's picture
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Joined: 08/05/2010
Groups: Void Crushers
Status: Open » Closed

closed transferred link

katfish's picture
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Joined: 01/09/2013

Hey everyone, just wanted to post a quick update (even though this is a closed thread).

We unfortunately haven't had any luck reproducing the issue with 814 internally, but we are continuing to investigate nonetheless. You can help us out a lot by continuing to keep an eye out for anything similar going forward. You've done a bang up job so far, and we couldn't have gotten this far without your help!

The positive development to come out of this is that we do have a new crash reporting feature in development that should help us chug through bugs that are tricky to reproduce in-house.

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