puzzles expired too soon
| Case number: | 699969-994544 |
| Topic: | General |
| Opened by: | marie_s |
| Status: | Closed |
| Type: | Bug |
| Opened on: | Sunday, February 17, 2013 - 16:17 |
| Last modified: | Monday, February 18, 2013 - 18:37 |
675 expired hours before the time written on the puzzle page.
I noticed that puzzle 673 expired more than 5 hours before it was scheduled to. I improved my rank during that time but it didn't show up on My Page. I hope that this bug can be fixed.
| Status: Open » Open |
I don't know why this happened, but I have re-opened it and added 5 hours to the closing time.
Please let us know if this happens again!
Hopefully we can find what went wrong!
It is still not possible to open that puzzle in a (new) client.
In fact I think it has closed again!
Yes, it keeps closing at the top of every hour (despite the fact that I keep re-opening it).
We're trying to find the problem, but sadly this is happening on the Sunday of a 3-day holiday weekend :-(
Thanks for your patience... for now I will try to keep it open as much as possible with the target closing time of: 02/18/13 05:00:00 GMT
And now the same thing is happening to 674, 8 hours before closing time. Maybe it is a timezone issue.
We think we've solved the problem... please re-open this if it happens again.
Thanks to Timo van der Laan for the tip as to what was causing this!
still has 5 hours to the end of puzzle 675 and cannot be played...