Foldit.exe has stopped working

Case number:845829-990530
Topic:Crash/Hang
Opened by:Celegon
Status:Closed
Type:Bug
Opened on:Sunday, September 25, 2011 - 19:33
Last modified:Friday, January 6, 2012 - 12:14

After starting the program, logging in, and then going into the puzzle, it crashes in less than a minute (I would say ~15 seconds till the crash). I get a pop up window saying "Foldit.exe has stopped working" when it crashes. I've tried different puzzles, contests, and just plain not doing anything as soon as I'm on the puzzle. I still get the same problem. Details for the crash are as listed:

Problem Event Name: APPCRASH
Application Name: Foldit.exe
Application Version: 0.0.0.0
Application Timestamp: 4e761405
Fault Module Name: game_library.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4e7e7f92
Exception Code: c0000005
Exception Offset: 00003b48
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I'm including the log file as well for more technical information. As far as PC specs go, they are:

OS: Windows 7 Ultimate SP1 64-Bit
Processor: AMD Phenom II X4 965 Quad Core 3.40 GHz
Memory: 4.00 GB RAM
Video: 2 NVIDIA GeForce 8800 GTS 512 SLI

Any questions, just let me know.

AttachmentSize
log.txt15.39 KB
(Sun, 09/25/2011 - 19:33  |  6 comments)


Joined: 06/17/2010

Try reinstall game to location other than "program files" directory.

Ayelis's picture
User offline. Last seen 9 years 25 weeks ago. Offline
Joined: 09/19/2011
Groups: xkcd

Doesn't Fold It attempt to install to "program files" by default? This sounds like a Priority 1 crash/hang to me.

Not working as intended.

And every self-respecting member in the community should up-vote this. WTF is this doing with a down-vote? Do we down-vote anything that makes Fold.it "look bad"? How will anything get fixed if all the real bugs get down-voted into oblivion?

Yes, I said it. If you don't upvote this, you are not a self-respecting member of this community.

spmm's picture
User offline. Last seen 11 weeks 4 hours ago. Offline
Joined: 08/05/2010
Groups: Void Crushers

Ayelis, foldit developers provide the app for windows, Mac and Linux - a big task for a small team - very few people have problems with getting it up and running, unfortunately individual set ups or other installed apps can cause problems. This is common to all cross platform apps, everyone tries to assist, but if the issue cannot be replicated it is very difficult to fix.

Also swearing is inappropriate in the feedback.

Ayelis's picture
User offline. Last seen 9 years 25 weeks ago. Offline
Joined: 09/19/2011
Groups: xkcd

What the freak! Sorry, spmm, I won't say "freak" anymore. :P

Celegon's picture
User offline. Last seen 2 years 42 weeks ago. Offline
Joined: 09/20/2011
Groups: None

I installed the program again into a folder on the desktop where I've been constantly running it for a couple days now with no problems, so far (*knocks on wood*). I did notice that the game crashes again (same error as last time) when using a shortcut from the main exe (located in the desktop folder). But, if you were to run the main exe from the folder (on the desktop) it works fine. Perhaps the main error deals with the shortcut rather than the installation placement (just a guess on my part)? Anyways, thanks for the help! 8)

Joined: 06/17/2010
Status: Open » Closed

Resolved.

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