Crash afer update in new intro puzzle

Case number:845829-989202
Topic:Crash/Hang
Opened by:Rav3n_pl
Status:Closed
Type:Bug
Opened on:Thursday, January 27, 2011 - 18:51
Last modified:Wednesday, March 30, 2011 - 01:33

Today client downloaded new update. Yay!
New inro is added and IT want me to do it. ok :)
DANG! crashed
try again: same.

Final words in log file.

AttachmentSize
log.txt5.78 KB
(Thu, 01/27/2011 - 18:51  |  43 comments)


Joined: 06/17/2010

Ouch! Cant load normal puzzle too!

Second log.

Joined: 06/17/2010

And 3rd log from yet another puzzle (contest comeback).
CANT PLAY!

Joined: 06/17/2010

OS: XP SP3 32bit
Proc: Intel P4 3.0GHz
RAM: 1GB
vid: R HD4650
plenty of space on HDD.

First crashes from long time :)

Joined: 06/17/2010

And after "fresh download" first intro puzzle appear and client crash when tried to pull SS.

Joined: 06/17/2010

And after system reboot IT crashed again on 1st intro puzzle when pulling second SS...

marie_s's picture
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Joined: 05/18/2008
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Same for me with Windows XP 5.1 and Intel Core 2

Joined: 06/17/2010

Switched to "beta" package, 1st intro appears, exited to menu and crashed on load "all hands".

Joined: 11/10/2007
Groups: Window Group

Are these all occurring only on Windows?

Joined: 06/17/2010

Looks alike.
Confirmed on chat working linux by thom002 and working mac by aunt_deen.

Just downloaded fresh install and skipped update to play :)

Joined: 08/05/2008
Groups: SETI.Germany

Crashes under Win 7 pro x64 also.

marie_s's picture
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Perhaps it dont like french regional option like comma in numbers.
It works for me with english regional options

Vincera's picture
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Marie- I customized regional [French/Canada] number format from "," to "." Same problem. Still... -LaVergne

Joined: 06/17/2010

YES!
There is problem when windows locale settings NOT have "." (point) as decimal separator.
I change mine "," to "." and game is working. :)
PLZ fix it asap :)
IE just add a paremater -nolocale to exe file ;]

Joined: 11/14/2009
Groups: None

rav3n_pl, thanks for you figuring it out we can recreate the problem in lab conditions. Fix will be coming out soon.

Joined: 06/17/2010

Credit goes to Marie, I only followed hers hunch :)

Joined: 03/17/2010

I have the same problem this morning with foldit with windows 7

Joined: 03/17/2010

I have the same problem this morning with foldit with windows 7

Joined: 03/17/2010
Type: Bug » Question

Hi
Foldit this morning 28 / 1 /2011 download update on my computer. And problem arrive. I have to restart all the level. Level one when I want drag sidechains foldit close., so I have to open again Foldit put password and restart same thing foldit close. When I want improve the loop, no possible to get the protein, and foldit close.
Cordially.
Lionel.

Joined: 06/17/2010
Type: Question » Bug

Problem:
- foldit client crashes after update when loading puzzle or when try to move side chain in intro puzzle
- you have NOT English windows and/or non-english regional options

Cause (probably):
- client use regional options when importing scoring database(s)
- database use "." as decimal, regional options have another sign

WORKAROUND:
- open control panel
- open "regional options" applet
- change decimal character to "." (dot) or language to English (apply!)
- run client, load puzzle
- you may change back regional options

You need to change regional options always b4 you run client.

Tested on XP SP3 32 bit.

Vincera's picture
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If I must enter control panel, then alter language/region options from French/Canada every single time I play Foldit, then such a workaround is neither workable, viable, nor practicable.

Am usually working on other projects simultaneously. Have not been able to download all afternoon (Saturday, ET) and have lost points, place.

Other global solutions??

marie_s's picture
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Somebody knows how to to this on apple computer ?

Joined: 10/20/2010

It crashes on linux too when using another locale that en_US.
To avoid that, run a terminal then type :

export LANG=en_US.UTF-8
./Foldit

This should change your locale only for the terminal session and Foldit.

Joined: 12/06/2010
Groups: foldeRNA

yesterday it didn't work.
This morning it was working.
This afternoon, it doesn't work again.
I'm on Mac.
Can you explain me why?
tx

iKant's picture
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Joined: 01/29/2011
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Works for MAC - Snow Leopard!

Had to change region to United-Kingdom!

Joined: 12/06/2010
Groups: foldeRNA

Where do i change? 'In langage and script' for all mu computer? or can i choose only for foldit?

Joined: 12/06/2010
Groups: foldeRNA

I put english too but it still crashes when i click on the puzzle

Joined: 12/06/2010
Groups: foldeRNA

the problem is that before i had no crash, so something happened but what?

Joined: 12/06/2010
Groups: foldeRNA

ok i understood, i changed finally the region!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
tx

Vincera's picture
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D'ac. Now that I have customized control panel from French/Canada regional formatting to English, I can resume play -solely in English. But, surely, this was not the objective of the translation initiative ???

spmm's picture
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Joined: 08/05/2010
Groups: Void Crushers

Now mine is crashing - not sure if this is any use Win 7 64bit
Problem signature:
Problem Event Name: APPCRASH
Application Name: foldit.exe
Application Version: 0.0.0.0
Application Timestamp: 4babd899
Fault Module Name: game_library.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4d40cf72
Exception Code: c0000005
Exception Offset: 000eb3fb
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 3081
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Joined: 01/30/2011
Groups: None

Hello,
I've download this morning the app, I run on mac, and I still don't understand how to change regional formatting, could somebody help ?
Thanks
Mathilde

marie_s's picture
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to assign again at Ilya

Joined: 08/05/2008
Groups: SETI.Germany

I just had a Crash again when trying to load Puzzle 396. I changed the decimal Separator form , to . in the regional Settings and it works again.

I though that was fixed with the Update that came earlier today?

RobK's picture
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Joined: 01/31/2011
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Happens for me on a german Win7 HomePremium, too. I would very much have wanted to try the game, but can't.

Cheers,

Rob

Joined: 11/10/2007
Groups: Window Group
Status: Open » Closed

We've posted an update that should address this crash by disabling translation.

Joined: 06/17/2010

Works for me too :)

Joined: 10/19/2010
Groups: None

foldit has been repeatedly abending. This last time, I've included the crash logs (as collected by Microsoft) if helpful. Thanks!

AppName: foldit.exe AppVer: 0.0.0.0 ModName: game_library.dll
ModVer: 0.0.0.0 Offset: 0063db8f

<?xml version="1.0" encoding="UTF-16"?>











Joined: 10/19/2010
Groups: None

let me add that data again as an attachment since it was truncated.

Joined: 10/19/2010
Groups: None
Status: Closed » Open

foldit continues to crash. I've attached a second crash report. I will stop playing until someone has a chance to look into this. I can't play more than a few minutes before it dies. Also, my previous case should be listed as open not resolved.

I'm on Z400, Xeon w3530, 8GB RAM, Win XP Pro 2002, SP3

Thanks

Joined: 11/14/2009
Groups: None

Can you attache log.txt file that remains immediately after the crash? You can find it here:
# on Windows XP at C:\Documents and Settings\All Users\Application Data\Foldit\
# on Windows 7 and Vista at C:\ProgramData\Foldit

Joined: 08/09/2010
Groups: None

Darn thing is down more than up. Where is the Language section in the control panel.?

Joined: 06/17/2010

No language section atm.
Read blog about translations: http://fold.it/portal/blog

Joined: 11/10/2007
Groups: Window Group
Status: Open » Closed

It looks like the translation problem with the decimal separator, which was causing the initial problem, has been fixed, so marking as resolved.

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