crash with new update

Case number:845829-985691
Topic:Crash/Hang
Opened by:reed
Status:Closed
Type:Bug
Opened on:Wednesday, February 25, 2009 - 04:59
Last modified:Friday, February 27, 2009 - 17:57

After the update, I got a couple of crashes when trying to load a solution.

The first crash was when I loaded a shared team solution. 

Later, on puzzle 127 I saved a solution, and when I later tried to load this solution, it crashed again.  Now, I cannot get back into puzzle 127 at all without an immediate crash.

(Wed, 02/25/2009 - 04:59  |  23 comments)


Madde's picture
User offline. Last seen 2 years 49 weeks ago. Offline
Joined: 05/29/2008
Groups: Void Crushers

Every time I try to load puzzle 127 (I played as evolver the last time before the update) foldit crashes.
I can load my 128 solo without any problems.

log.txt:

---snip---

BOINC says connect to: irc.fold.it
Using nick: Madde
SRVR_THRD sending...
SRVR_THRD starting solution upload...
Entering IRC::run
SRVR_THRD finished solution upload.  took 6.52195 seconds.
SRVR_THRD uploading oracle...
SRVR_THRD sending: 42629 985685 group_score
SRVR_THRD sending: 42629 985685 score
SRVR_THRD checking...
SRVR_THRD getting notifications...
SRVR_THRD sending play event log...
Autosaved autosave-42629-985685.ir_solution.
Autosaved autosave-creditbest-42629-985685.ir_solution.
core.conformation.Conformation: [ WARNING ] missing heavyatom:  OXT on residue VAL_p:CtermProteinFull 77
Adding secstruct through DSSP
Finished adding secstruct through DSSP
Autosave autosave-42629-985652.ir_solution loaded.
SRVR_THRD sending...
Autosave autosave-best-42629-985652.ir_solution loaded.
Autosave autosave-recentbest-42629-985652.ir_solution loaded.
Autosave autosave-best-improver-42629-985652.ir_solution loaded.
Autosave autosave-recentbest-improver-42629-985652.ir_solution loaded.
Autosave autosave-best-improver-42629-985652.ir_solution loaded.
Autosave autosave-recentbest-improver-42629-985652.ir_solution loaded.
Autosave autosave-best-improver-42629-985652.ir_solution loaded.
Autosave autosave-recentbest-improver-42629-985652.ir_solution loaded.
Recomputing from sequence mapping (FORCED).

Joined: 11/10/2007
Groups: Window Group

Could you attach your autosave solution (autosave-42629-985652.ir_solution) to a comment?  The FAQ will tell you where to find the Foldit data files.

reed's picture
User offline. Last seen 11 years 40 weeks ago. Offline
Joined: 05/23/2008

I can attach my autosave file (autosave-38628-985652.ir_solution) , but I don't see an attach file option here (am I missing it?).  Should I start a new feedback with the attached file? 

Joined: 12/14/2008

http://fold.it/portal/node/985694

@reed: Seems so, there is no upload for answering.
If you open new, you can add case link to this, too.

Do you use WinXP SP3?

Joined: 11/10/2007
Groups: Window Group

Maybe the easiest at this point is if you message me, I can give you my email, and you can email me the solution.

reed's picture
User offline. Last seen 11 years 40 weeks ago. Offline
Joined: 05/23/2008

Yes, I am WinXP SP3. 

But, I just tried logging back into puzzle 127 and it's working fine now.  Save and load solution is working again for me.

Madde's picture
User offline. Last seen 2 years 49 weeks ago. Offline
Joined: 05/29/2008
Groups: Void Crushers

I just tried again and my app still crashes.
And it's not only 127 group but also 128 group (tried 2 different shares from 2 different teammates - both crashed my app).
It seems that only Windows versions are concerned but not all of them.
For me it's XP Home SP3

Also affected by this bug are at least: kret, mat747 and Deniz_Akcay

Joined: 11/10/2007
Groups: Window Group

Do you know what versions you and your teammates are using?  Has everyone updated to the newest version?

Madde's picture
User offline. Last seen 2 years 49 weeks ago. Offline
Joined: 05/29/2008
Groups: Void Crushers

Actually the latest update causes the problem.
The trouble started just after we updated.

Joined: 11/10/2007
Groups: Window Group

Can you post the title and description of one of the shared solutions you are having trouble loading?  I can try to get it from the database and take a look.

Joined: 06/24/2008
Groups: Void Crushers

On 128: 10868.917 Created by MikeCassidy

Joined: 11/10/2007
Groups: Window Group

Thanks, I think I may have found the source of the problem.  Do you have relative score coloring on?

Joined: 11/10/2007
Groups: Window Group

I've posted an update that I think should fix this problem.  Can anyone confirm?

Joined: 11/25/2008
Groups: Contenders

I restarted with the new update, and I can now load Mike's solution just fine. Thank you very much for working on this right away, we all appreciate it.

Joined: 12/14/2008

can't download a solution GC8_evolved (Team seti.germany)
error reading download_tmp_985652_1235666484.ir_solution; file is too small

an earlier solution works

is that one simply corrupt or has it to do with this?

Madde's picture
User offline. Last seen 2 years 49 weeks ago. Offline
Joined: 05/29/2008
Groups: Void Crushers

Now I can load shared solutions but now MikeCassidy has problems to load my shared solution.

Joined: 12/14/2008

Has he got the same error as me?

Joined: 12/14/2008

The solution doesn't score in the team ranking, too.

There are 3 versions up now from aendgraend. Neither of them scored or can be downloaded.

Joined: 06/24/2008
Groups: Void Crushers

Error reading download_tmp_985652_123583833.ir_solution; file is too small.

Joined: 12/14/2008

The score on the page is updated, but not in the app.

Madde's picture
User offline. Last seen 2 years 49 weeks ago. Offline
Joined: 05/29/2008
Groups: Void Crushers

I can't open mat747's share on 128 and in AHAP misiaczkowski can't open DH's 10,900.
"file too small"

Joined: 11/10/2007
Groups: Window Group

Thanks for the comments.  It looks like the crash problem is fixed, so I'll consider that resolved.

The "file to small" error is likely due to the fact that we ran out of space to store solutions, so recent shared solutions are not being stored on the servers correctly.  We're working on clearing out some space.

Joined: 11/10/2007
Groups: Window Group
Status: Open » Closed

Marking as resolved, another feedback was opened for the 'file too small' problem.

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