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Joined: 10/25/2021
Groups: None

What is the server info so I can verify connection and how can I get updated certs?

jflat06's picture
User offline. Last seen 3 days 14 hours ago. Offline
Joined: 09/29/2010
Groups: Window Group
Have you updated your

Have you updated your software? This issue should resolve itself if your software is up to date.

Joined: 10/25/2021
Groups: None
It doesn't

It doesn't update.
Uninstalled, rebooted and reinstalled it.
Same error.

LociOiling's picture
User offline. Last seen 2 hours 45 min ago. Offline
Joined: 12/27/2012
Groups: Beta Folders
we had certificate issues a few weeks back...

The recent certificate problem lasted only a few hours. I think they fixed something on the server side, it turned out a client update wasn't required.

See Temporary server issues for some of the details. There was a manual fix, but it wasn't necessary once they figured out the server fix. The manual fix involved downloading a new cacert.pem, and replacing the one installed with Foldit. The updated cacert file is still available, so it might be worth a try.

Before that, take a look at the log.txt file that gets created under c:\Foldit or wherever you have the game installed. If it's not too big, you could paste the whole thing here. Otherwise, the easiest way to upload it is using the #bugs-and-feedback channel on the Foldit Discord server. You can also use the feedback area on fold.it, but it takes two steps. First, you open a new feedback, then you can attach log.txt in a reply to that feedback.

You can't attach a file here in the forum. There's an "add image" button, but it doesn't work.

(They're working an updated website....)

beta_helix's picture
User offline. Last seen 12 hours 20 min ago. Offline
Joined: 05/09/2008
Groups: None
What operating system are you using?

Can you let us know your Build ID?
It is in the options... thank you!

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