Temporary server issues

We are currently experiencing a problem with our server that will prevent users from signing from the Foldit application or playing Foldit online.

Update: Everyone should now have normally functioning connections to the server again. Thanks for your patience!

(Thu, 09/30/2021 - 17:12  |  15 comments)
jflat06's picture
User offline. Last seen 2 days 7 hours ago. Offline
Joined: 09/29/2010
Groups: Window Group
Workaround

Hey everyone,

While we are working on a permanent solution, we have a workaround available:

1. Download the file: https://curl.se/ca/cacert-2021-07-05.pem
2. Navigate to your Foldit directory on your local machine.
3. Copy the downloaded file into the directory Foldit/cmp-resources-XXXXXXXXXXXXXXXXXXXXXX/resources/auth/ (where XXXX) is a big string of numbers and letters) and rename it to cacert.pem (this will overwrite an existing file).

With this, your Foldit should work like normal.

grogar7's picture
User offline. Last seen 21 hours 6 min ago. Offline
Joined: 10/03/2011
failed

The fix did not work! I am still getting a Certificate Authorization error when I try to open the game online.

grogar7's picture
User offline. Last seen 21 hours 6 min ago. Offline
Joined: 10/03/2011
quote of the error

"Peer certificate cannot be authenticated with given CA certificates: Error contacting server."

NPrincipi's picture
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Joined: 02/29/2020
Groups: None
Hotfix worked for me.

Hotfix worked for me.

NinjaGreg's picture
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Joined: 05/21/2010
Groups: Go Science
Seems to be Windows-specific

There is no folder with a name like that on mac.

Joined: 08/13/2008
Groups: None
Nope, this didn't work for

Nope, this didn't work for me. It *did* connect to the server to update itself, but afterwards without and with the fix, still the same error. Tried both resources subdirectories (I have two for some reason)

Joined: 08/13/2008
Groups: None
Got it working. I used the

Got it working. I used the latest version of cacert from the same website here https://curl.se/docs/caextract.html and it's working perfectly.
Also, note that there may be more resources folders (I thought there were 2, there's actually 3 now).

NinjaGreg's picture
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Joined: 05/21/2010
Groups: Go Science
It looks like it would go here

/Applications/FolditStandalone.app/Contents/Resources/cmp-resources-02d6b4cf65e95aa07b38266b50581477/resources/auth

but when I put it there I still got the error. We may need to import it into the Keychain.

grogar7's picture
User offline. Last seen 21 hours 6 min ago. Offline
Joined: 10/03/2011
Got mine working

Like kentish_alex, I had multiple cmp-resources folders. I think that's because I had 3 Foldit installations from doing some troubleshooting with beta_helix a couple of years ago. Once I got the new cacert.pem file installed in the correct folders for all 3 installation, the clients worked properly!

NinjaGreg's picture
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Joined: 05/21/2010
Groups: Go Science
Oops, wrong app folder

The above should be:

/Applications/Foldit.app/Contents/Resources/cmp-resources-00000000000000000000000000000000/resources/auth

grogar7's picture
User offline. Last seen 21 hours 6 min ago. Offline
Joined: 10/03/2011
Got mine working

Like kentish_alex, I had multiple cmp-resources folders. I think that's because I had 3 Foldit installations from doing some troubleshooting with beta_helix a couple of years ago. Once I got the new cacert.pem file installed in the correct folders for all 3 installation, the clients worked properly!

NinjaGreg's picture
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Joined: 05/21/2010
Groups: Go Science
Import into the Keychain using Keychain Access didn't work

It just said "the contents of the file could not be retrieved", although when I looked at the file it appeared OK.

NinjaGreg's picture
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Joined: 05/21/2010
Groups: Go Science
Ah, got it

I copied it from:

/Applications/Foldit.app/Contents/Resources/cmp-resources-00000000000000000000000000000000/resources/auth

to:

/Applications/Foldit.app/Contents/Resources/cmp-resources-3058579f85fcf6a7290a80a16cf8c0c2/resources/auth

And then I could log in.

Joined: 02/12/2021
Groups: None
it runs

had 2 folders. had to copy it in both. after a foldit update a third folder appeared in which I also had to copy it. only then could I register. took the second link. sorry for my bad English.

jflat06's picture
User offline. Last seen 2 days 7 hours ago. Offline
Joined: 09/29/2010
Groups: Window Group
Update

Hey everyone,

Everyone should now have normally functioning connections to the server again. The manual fix should no longer be necessary. For those of you who have done the manual fix, you should not need to undo it.

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