'Outdated' is not a reason to close BUG reports.

Case number:699969-2010988
Topic:General
Opened by:Bletchley Park
Status:Open
Type:Suggestion
Opened on:Tuesday, December 29, 2020 - 14:28
Last modified:Saturday, January 2, 2021 - 03:04

I received a number of updates stating that my bug reports were closed with reason "outdated", by someone who is NOT a staff member of Foldit but a competing player.

1. "Outdated" is not a reason to close a BUG report. I would expect a member of Foldit staff to verify that a BUG report is examined and that the BUG in question is **RESOLVED**, which then is the reason why a report is closed.

2. Closing a bug report should only be done by those who actually FIX the bug, hence a member of Foldit staff, not a competing player.

Thank you.

(Tue, 12/29/2020 - 14:28  |  6 comments)


Joined: 12/06/2008
Groups: Contenders

Right on, BP! I would add that it's appropriate to close your own feedback if you believe it's been answered to your satisfaction or if you wish to withdraw it from discussion.

agcohn821's picture
User offline. Last seen 4 hours 9 min ago. Offline
Joined: 11/05/2019
Groups: Foldit Staff

Thank you

Hi Bletchley and Boots--your feedback has been noted and passed along. Thank you for your feedback.

Joined: 09/24/2012
Groups: Go Science

Hello,

My apologize, I closed (not deleted) feedbacks on Devprev older than 2013. Simply because the chance these feedbacks would be considered is very very low, and the chances a bug in devprev older than 2013 is very high.

We cannot blame a reporter to forget to close his/her bug report when the problem is solved. I only try to help cleaning the feedbacks.

If you feel it's stil relevant, it's very easy to open it again => it will appear first on the list.

Competing players are still members of the community, trying to help the community.

Thanks for reading.

Bruno

Joined: 05/19/2009
Groups: Contenders

Thank you for clarifying Bruno, I accept your apologies.

Joined: 12/06/2008
Groups: Contenders

I think I need to offer an apology to Bruno and agcohn.

Back in the day (when I was a moderator), I started the "Great Purge of 2014", where I went through old feedbacks and closed those that were completed, as well as duplicates. I did not research them any more in depth, nor did I contact the authors of those feedbacks.

I propose that the moderators continue to review the feedbacks, to prune as necessary; but I ask that they first send the author a brief request to close them. If the player is no longer active or the player doesn't respond in a reasonable length of time, then let the moderator do as that moderator thinks best.

agcohn821's picture
User offline. Last seen 4 hours 9 min ago. Offline
Joined: 11/05/2019
Groups: Foldit Staff

Thank you!

Hey Boots--no need to apologize (at least not to me)--I greatly appreciate your feedback! I will pass this idea along and keep you posted!

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