Score won't update globally

Case number:671076-2010441
Opened by:pheythia
Opened on:Monday, September 28, 2020 - 03:35
Last modified:Wednesday, September 30, 2020 - 19:11

Hello, I've been working on a puzzle and the score won't update.

After I joined a group, the leaderboard panel disappeared from my view and I cannot find how to restore it. I can save my solution and share it with my group, however it will not update on the website, either.

How can this be fixed?

(Mon, 09/28/2020 - 03:35  |  2 comments)

Joined: 08/25/2020
Groups: David

* I have restarted both my laptop and the application, yes.

Joined: 09/29/2016
Groups: Gargleblasters

Just for outside-of-discord record keeping: Community attempts to diagnose this issue to the best of our abilities is underway, which will, if nothing else, help to rule out more things so that the real issue can be honed in on.

Having them try logging in on their Room Mate's system to see if scores display on that side.
Then backup (rename the directory) Foldit and reinstall the client to see if that solves it.

There's a ~14hr time difference (from Eastern Time, US), so patience (on our end) in the meantime. Unless JFlat figured it out before then!


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