Chat broken again today 12/16

Case number:845813-2004567
Topic:Game: Tools
Opened by:alcor29
Status:Closed
Type:Bug
Opened on:Saturday, December 16, 2017 - 17:00
Last modified:Friday, December 22, 2017 - 16:56

Reconnect not working again, after working for me yesterday or the day before.

(Sat, 12/16/2017 - 17:00  |  14 comments)


Susume's picture
User offline. Last seen 9 hours 16 min ago. Offline
Joined: 10/02/2011

New clients are not connecting at all, even to the public chat rooms.

log.txt shows these lines, but no IRC lines after that, and the player does not show up in the chat rooms:
GROUP CHAT CHANNEL: AnthropicDreams
BOINC says connect to: irc.fold.it:6667
Using nick: Susume
Ended Initialization of GameApplication
SRVR_THRD getting notifications...
Entering IRC::run

dbuske's picture
User offline. Last seen 23 hours 20 min ago. Offline
Joined: 09/22/2011
Groups: Beta Folders

My chat has been totally out for about a year again.
Absolutely all chat functions are out.
I run an old Dell notebook.
64 bit cpu (Intel duo core).
4 gig memory
It is not my settings.

Joined: 03/05/2015
Groups: Gargleblasters

What I'm noticing (FWIW)...
One Devprev client *IS* connecting to chat.
Its' Build ID is
20171004-eba15e8721-osx_x86-devprev

One Devprev client *IS NOT* connecting to chat.
Its' Build ID is
20171004-eba15e8721-osx_x86-devprev

Another Devprev client *IS NOT* connecting to chat, its' build ID
20171208-e675de91df-osx_x86-devprev

Main client *IS NOT* connecting to chat
Build ID
20171121-af5a1fc5da-osx_x86

My shared-for-group solutions show up on all the clients that aren't connecting to chat. (don't know if that is important)

Joined: 03/05/2015
Groups: Gargleblasters

The channel that is connecting log.txt looks like this
args passed:
'/Volumes/MacHDInternal/Applications/Foldit.app/Contents/MacOS/game_dynamic'
args used:
'/Volumes/MacHDInternal/Applications/Foldit.app/Contents/MacOS/game_dynamic'
'-resources'
'cmp-resources-2d883b8ad7a2df9c16fcd0508375b444/resources'
'-database'
'cmp-database-9bc402ac6a782db314f6c0f6e61234d0/database'
'-interactive_game'
'novice'
'-boinc_url'
'https://fold.it'
'-interactive:interactive_residue_types'
'-ignore_unrecognized_res'
'-out:level'
'200'
starting the init thread!..
boinc base url: https://fold.it
checking updates...
binary
local: '8b9c80b8f5f435ee0b0a1650d0a813da'
remote: '8b9c80b8f5f435ee0b0a1650d0a813da'
database
local: '9bc402ac6a782db314f6c0f6e61234d0'
remote: '9bc402ac6a782db314f6c0f6e61234d0'
resources
local: '2d883b8ad7a2df9c16fcd0508375b444'
remote: '2d883b8ad7a2df9c16fcd0508375b444'
cleaning up old components:
binary 00000000000000000000000000000000
binary 8b9c80b8f5f435ee0b0a1650d0a813da
database 9bc402ac6a782db314f6c0f6e61234d0
resources 00000000000000000000000000000000
resources 2d883b8ad7a2df9c16fcd0508375b444
SoundTheme::load: cmp-resources-2d883b8ad7a2df9c16fcd0508375b444/resources/sounds/organic_01
loading: cmp-resources-2d883b8ad7a2df9c16fcd0508375b444/resources/sounds/organic_01/rotamer_land_00.ogg
loading: cmp-resources-2d883b8ad7a2df9c16fcd0508375b444/resources/sounds/organic_01/rotamer_land_01.ogg
loading: cmp-resources-2d883b8ad7a2df9c16fcd0508375b444/resources/sounds/organic_01/rotamer_land_02.ogg
loading: cmp-resources-2d883b8ad7a2df9c16fcd0508375b444/resources/sounds/organic_01/rotamer_land_03.ogg
loading: cmp-resources-2d883b8ad7a2df9c16fcd0508375b444/resources/sounds/organic_01/rotamer_land_04.ogg
loading: cmp-resources-2d883b8ad7a2df9c16fcd0508375b444/resources/sounds/organic_01/rotamer_land_05.ogg
SVM classifier successfully loaded
Feature list successfully loaded
Valid classifier feature list
buildid: 20171208-e675de91df-osx_x86-devprev
about to create view_options_button_
Duplicate hotkey Shift+L (Show outlines, )
setting side chain mode to: 2 Show All (Slow)
Playing: sounds/organic_01/splashscreen.ogg
Converting any old-style quicksaves and autosaves...
Sending SOPs:

Sending SOPs:

About to show the puzzle screen...
Trying to get the puzzle list...
Loading cache...
Parsing puzzle URL...
Parsing contests...
Parsing macros...
Saving the cache...
JM level version = 0
Parsing level completion...
Sending SOPs:

Initting the list...
Got the puzzles...
Sending SOPs:

Finished show_puzzle_screen...
has key .ocmdline
has key .roscript
TASKOPERATIONS
SCOREFXNS
FILTERS
MOVERS
APPLY_TO_POSE
PROTOCOLS
has key .owts
has key .opdb
core.conformation.Conformation: [ WARNING ] missing heavyatom: OXT on residue ILE:CtermProteinFull 85
has key .opuzzle_setup
has key .ofilters
starting score : 18933.1
puzzle loaded
Autosave puzzles/0002004575/0000732310/default/autosave.ir_solution loaded.
Autosave puzzles/0002004575/0000732310/default/autosave-best.ir_solution loaded.
Autosave puzzles/0002004575/0000732310/default/autosave-recentbest.ir_solution loaded.
Autosave puzzles/0002004575/0000732310/default/autosave-creditbest.ir_solution loaded.
Autosave puzzles/0002004575/0000732310/default/autosave-best.ir_solution loaded.
Autosave puzzles/0002004575/0000732310/default/autosave-recentbest.ir_solution loaded.
Autosave puzzles/0002004575/0000732310/default/autosave-creditbest.ir_solution loaded.
Autosave puzzles/0002004575/0000732310/default/autosave-best.ir_solution loaded.
Autosave puzzles/0002004575/0000732310/default/autosave-recentbest.ir_solution loaded.
Autosave puzzles/0002004575/0000732310/default/autosave-creditbest.ir_solution loaded.
building library...done.
clear density...
ScorePanel new session
GROUP CHAT CHANNEL: Gargleblasters
BOINC says connect to: irc.fold.it:6667
Using nick: actiasluna
Ended Initialization of GameApplication
SRVR_THRD getting notifications...
Entering IRC::run
Sending SOPs:

Sending SOPs:

Sending SOPs:

IRC::run error, code = 5, desc = Remote connection closed
Exiting IRC::run
Sending SOPs:

Sending SOPs:

Sending SOPs:

SRVR_THRD getting notifications...
Sending SOPs:

Sending SOPs:

loading solution: 0375570595.ir_shared_solution.ir_solution
Sending SOPs:

Current Track: F1D1460Testcopy
New track: using current structure
clear density...
ScorePanel new session
GROUP CHAT CHANNEL: Gargleblasters
Sending SOPs:

Sending SOPs:

Sending SOPs:

SRVR_THRD getting notifications...
Sending SOPs:

Sending SOPs:

Sending SOPs:

Sending SOPs:

SRVR_THRD getting notifications...
Sending SOPs:

Sending SOPs:

Joined: 03/05/2015
Groups: Gargleblasters

A client that isn't connecting log.txt looks like this

args passed:
'/Volumes/MacHDInternal/Applications/Foldit-7.app/Contents/MacOS/game_dynamic'
args used:
'/Volumes/MacHDInternal/Applications/Foldit-7.app/Contents/MacOS/game_dynamic'
'-resources'
'cmp-resources-961472955524122342f2455084f1e4a6/resources'
'-database'
'cmp-database-9bc402ac6a782db314f6c0f6e61234d0/database'
'-interactive_game'
'novice'
'-boinc_url'
'https://fold.it'
'-interactive:interactive_residue_types'
'-ignore_unrecognized_res'
'-out:level'
'200'
starting the init thread!..
boinc base url: https://fold.it
checking updates...
binary
local: '19de1796a1deaec05194ffe6c06b82d1'
remote: '8b9c80b8f5f435ee0b0a1650d0a813da'
database
local: '9bc402ac6a782db314f6c0f6e61234d0'
remote: '9bc402ac6a782db314f6c0f6e61234d0'
resources
local: '961472955524122342f2455084f1e4a6'
remote: '2d883b8ad7a2df9c16fcd0508375b444'
Error contacting server using URL: http://fold.it/portal/files/components/cmp-binary-osx_x86-8b9c80b8f5f435ee0b0a1650d0a813da.zip
SoundTheme::load: cmp-resources-961472955524122342f2455084f1e4a6/resources/sounds/organic_01
loading: cmp-resources-961472955524122342f2455084f1e4a6/resources/sounds/organic_01/rotamer_land_00.ogg
loading: cmp-resources-961472955524122342f2455084f1e4a6/resources/sounds/organic_01/rotamer_land_01.ogg
loading: cmp-resources-961472955524122342f2455084f1e4a6/resources/sounds/organic_01/rotamer_land_02.ogg
loading: cmp-resources-961472955524122342f2455084f1e4a6/resources/sounds/organic_01/rotamer_land_03.ogg
loading: cmp-resources-961472955524122342f2455084f1e4a6/resources/sounds/organic_01/rotamer_land_04.ogg
loading: cmp-resources-961472955524122342f2455084f1e4a6/resources/sounds/organic_01/rotamer_land_05.ogg
SVM classifier successfully loaded
Feature list successfully loaded
Valid classifier feature list
buildid: 20171004-eba15e8721-osx_x86-devprev
about to create view_options_button_
Duplicate hotkey Shift+L (Show outlines, )
setting side chain mode to: 2 Show All (Slow)
Playing: sounds/organic_01/splashscreen.ogg
Converting any old-style quicksaves and autosaves...
Sending SOPs:

Sending SOPs:

About to show the puzzle screen...
Trying to get the puzzle list...
Loading cache...
Parsing puzzle URL...
Parsing contests...
Parsing macros...
Saving the cache...
Parsing level completion...
Sending SOPs:

Initting the list...
Got the puzzles...
Sending SOPs:

Finished show_puzzle_screen...
downloading: http://fold.it/portal/files/puzzle_pdb/puzzle_post_1524.zip
has key .ocmdline
has key .roscript
TASKOPERATIONS
SCOREFXNS
FILTERS
MOVERS
APPLY_TO_POSE
PROTOCOLS
has key .owts
has key .opdb
core.conformation.Conformation: [ WARNING ] missing heavyatom: OXT on residue ILE:CtermProteinFull 85
has key .opuzzle_setup
has key .ofilters
starting score : 18933.1
puzzle loaded
building library...done.
clear density...
ScorePanel new session
GROUP CHAT CHANNEL: Gargleblasters
BOINC says connect to: irc.fold.it:6667
Using nick: actiasluna
Ended Initialization of GameApplication
SRVR_THRD getting notifications...
Entering IRC::run
Sending SOPs:

IRC::run error, code = 5, desc = Remote connection closed
Exiting IRC::run
Sending SOPs:

SRVR_THRD getting notifications...
Sending SOPs:

Sending SOPs:

Sending SOPs:

SRVR_THRD getting notifications...
Sending SOPs:

Sending SOPs:

SRVR_THRD getting notifications...
Sending SOPs:

Sending SOPs:

SRVR_THRD getting notifications...
Sending SOPs:

Sending SOPs:

SRVR_THRD getting notifications...
Sending SOPs:

Sending SOPs:

SRVR_THRD getting notifications...
Sending SOPs:

Sending SOPs:

SRVR_THRD getting notifications...
Sending SOPs:

Sending SOPs:

SRVR_THRD getting notifications...
loading solution: 0375570595.ir_shared_solution.ir_solution
Sending SOPs:

Sending SOPs:

Sending SOPs:

SRVR_THRD getting notifications...
Sending SOPs:

Sending SOPs:

SRVR_THRD getting notifications...
Sending SOPs:

Sending SOPs:

SRVR_THRD getting notifications...

alcor29's picture
User offline. Last seen 15 hours 46 min ago. Offline
Joined: 11/16/2012

Apologies for not being clearer. So here goes. I have never had an in-client chat disconnect problem. I don't have external IRC. So the new malfunction on 12/16, where I could not connect to any chat, is new. As of today, 12/19, the same situation applies. All my chat boxes have red lights and no reconnect button works. Win 10/64, Main.

Susume's picture
User offline. Last seen 9 hours 16 min ago. Offline
Joined: 10/02/2011

As of 10:30am pacific time on Tuesday, NickServ and ChanServ are both down again.

Judging by when players were last joining global as "nobody" (which is how they show up when joining in game), NickServ was maybe up until about 7am pacific time.

Susume's picture
User offline. Last seen 9 hours 16 min ago. Offline
Joined: 10/02/2011

Wednesday ~9am pacific, NickServ and ChanServ both down. Game client that connected to chat 2 days ago was still connected, but when I closed that one and restarted, new client did not join chat. global channel does not show anyone joining as "nobody" since yesterday early morning.

Joined: 03/05/2015
Groups: Gargleblasters

Client that was connected to chat closed.
On reopening, was no longer connecting.
Problem is pretty darned random.

Chat commands to msg NickServ says "NickServ disconnected from the server"
Launching another client and attempting to load share with self generates an error... crashes the client.

(Mac crash window text attached, maybe a clue there.) Do notice that the IRC connect failed just before the crash in the log.txt below)
___

args passed:
'/Volumes/MacHDInternal/Applications/Foldit.app/Contents/MacOS/game_dynamic'
args used:
'/Volumes/MacHDInternal/Applications/Foldit.app/Contents/MacOS/game_dynamic'
'-resources'
'cmp-resources-2d883b8ad7a2df9c16fcd0508375b444/resources'
'-database'
'cmp-database-9bc402ac6a782db314f6c0f6e61234d0/database'
'-interactive_game'
'novice'
'-boinc_url'
'https://fold.it'
'-interactive:interactive_residue_types'
'-ignore_unrecognized_res'
'-out:level'
'200'
starting the init thread!..
boinc base url: https://fold.it
checking updates...
binary
local: '8b9c80b8f5f435ee0b0a1650d0a813da'
remote: '8b9c80b8f5f435ee0b0a1650d0a813da'
database
local: '9bc402ac6a782db314f6c0f6e61234d0'
remote: '9bc402ac6a782db314f6c0f6e61234d0'
resources
local: '2d883b8ad7a2df9c16fcd0508375b444'
remote: '2d883b8ad7a2df9c16fcd0508375b444'
cleaning up old components:
binary 00000000000000000000000000000000
binary 8b9c80b8f5f435ee0b0a1650d0a813da
database 9bc402ac6a782db314f6c0f6e61234d0
resources 00000000000000000000000000000000
resources 2d883b8ad7a2df9c16fcd0508375b444
SoundTheme::load: cmp-resources-2d883b8ad7a2df9c16fcd0508375b444/resources/sounds/organic_01
loading: cmp-resources-2d883b8ad7a2df9c16fcd0508375b444/resources/sounds/organic_01/rotamer_land_00.ogg
loading: cmp-resources-2d883b8ad7a2df9c16fcd0508375b444/resources/sounds/organic_01/rotamer_land_01.ogg
loading: cmp-resources-2d883b8ad7a2df9c16fcd0508375b444/resources/sounds/organic_01/rotamer_land_02.ogg
loading: cmp-resources-2d883b8ad7a2df9c16fcd0508375b444/resources/sounds/organic_01/rotamer_land_03.ogg
loading: cmp-resources-2d883b8ad7a2df9c16fcd0508375b444/resources/sounds/organic_01/rotamer_land_04.ogg
loading: cmp-resources-2d883b8ad7a2df9c16fcd0508375b444/resources/sounds/organic_01/rotamer_land_05.ogg
SVM classifier successfully loaded
Feature list successfully loaded
Valid classifier feature list
buildid: 20171208-e675de91df-osx_x86-devprev
about to create view_options_button_
Duplicate hotkey Shift+L (Show outlines, )
setting side chain mode to: 2 Show All (Slow)
Playing: sounds/organic_01/splashscreen.ogg
Converting any old-style quicksaves and autosaves...
Sending SOPs:

Sending SOPs:

About to show the puzzle screen...
Trying to get the puzzle list...
Loading cache...
Parsing puzzle URL...
Parsing contests...
Parsing macros...
Saving the cache...
JM level version = 0
Parsing level completion...
Sending SOPs:

Initting the list...
Got the puzzles...
Sending SOPs:

Finished show_puzzle_screen...
has key .ocmdline
has key .roscript
TASKOPERATIONS
SCOREFXNS
FILTERS
MOVERS
APPLY_TO_POSE
PROTOCOLS
has key .owts
has key .opdb
core.conformation.Conformation: [ WARNING ] missing heavyatom: OXT on residue ILE:CtermProteinFull 85
has key .opuzzle_setup
has key .ofilters
starting score : 18933.1
puzzle loaded
Autosave puzzles/0002004575/0000732310/default/autosave.ir_solution loaded.
Autosave puzzles/0002004575/0000732310/default/autosave-best.ir_solution loaded.
Autosave puzzles/0002004575/0000732310/default/autosave-recentbest.ir_solution loaded.
Autosave puzzles/0002004575/0000732310/default/autosave-creditbest.ir_solution loaded.
Autosave puzzles/0002004575/0000732310/default/autosave-best.ir_solution loaded.
Autosave puzzles/0002004575/0000732310/default/autosave-recentbest.ir_solution loaded.
Autosave puzzles/0002004575/0000732310/default/autosave-creditbest.ir_solution loaded.
Autosave puzzles/0002004575/0000732310/default/autosave-best.ir_solution loaded.
Autosave puzzles/0002004575/0000732310/default/autosave-recentbest.ir_solution loaded.
Autosave puzzles/0002004575/0000732310/default/autosave-creditbest.ir_solution loaded.
building library...done.
clear density...
ScorePanel new session
GROUP CHAT CHANNEL: Gargleblasters
BOINC says connect to: irc.fold.it:6667
Using nick: actiasluna
Ended Initialization of GameApplication
Entering IRC::run
SRVR_THRD getting notifications...
Sending SOPs:

Sending SOPs:

Sending SOPs:

IRC::run error, code = 5, desc = Remote connection closed
Exiting IRC::run
Sending SOPs:

Sending SOPs:

loading solution: 0375620487.ir_shared_solution.ir_solution

Joined: 03/05/2015
Groups: Gargleblasters

BUT inconsistent there too. Doesn't crash when loaded Main to Main, but does crash when loaded Main to Devprev.

alcor29's picture
User offline. Last seen 15 hours 46 min ago. Offline
Joined: 11/16/2012
robgee's picture
User is online Online
Joined: 07/26/2013
Groups: None

Installed Foldit-win_x86.exe on ‎20 ‎December ‎2017, ‏‎00:12:01,
Chat is not connected, all chat boxes have red lights and reconnect button does nothing.
However got popup notification for new puzzle 1462.
Win 07/64, Main.
buildid: 20171121-af5a1fc5da-win_x86
Excerpts from log.txt:
---
BOINC says connect to: irc.fold.it:6667
Using nick: robgee
Ended Initialization of GameApplication
SRVR_THRD getting notifications...
Entering IRC::run
...
Notice : <127.0.0.1> Exiting with status 15 (Received SIGTERM)
IRC::run error, code = 5, desc = Remote connection closed
Exiting IRC::run
...
SRVR_THRD getting notifications...
Couldn't quit: Illegal operation for this state (..\..\..\source\src\game\util\IRC.cc:374)
closing boinc...
Sending SOPs:
---

Joined: 09/24/2012
Groups: Go Science

I had the chat open today after long silence.
This just after installing the latest update released today.

LociOiling's picture
User offline. Last seen 4 hours 28 min ago. Offline
Joined: 12/27/2012
Groups: Beta Folders
Status: Open » Closed

After jflat rebooted the chat server yesterday, chat seems back to normal. The reboot was about 15:30 Pacific Standard Time, or 23:30 UTC on 21 December. Anyone still connected by in-game chat was probably disconnected at that point. The "reconnect" button worked for me, but restarting the client should work in the worst case.

This seems to have been a server-side problem. I don't think it had anything to do with main versus devprev or Windows versus Mac. The differing results were probably just timing. At some points before the reboot, the chat server seemed to be working normally, but then it would stop working again.

At least some external chat clients (such as IceChat in my case) were able to stay connected during this period. These clients just log messages received from the chat server. It's up to the user to interpret the messages. The Foldit client probably looks for specific positive responses to know that it's properly connected and authenticated. The Foldit client *could* allow access to at least the #global channel if authentication fails, but I think there are more important uses for the developers' time.

I'm closing this feedback.

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