Game crashing on Mac

Case number:845829-2003669
Topic:Crash/Hang
Opened by:lexisquirtle
Status:Open
Type:Bug
Opened on:Friday, April 7, 2017 - 04:36
Last modified:Saturday, April 8, 2017 - 10:14

I can't even get past the login page; every time I try it crashes. Help would be appreciated!

(Fri, 04/07/2017 - 04:36  |  5 comments)


Joined: 04/24/2014
Groups: None

We are looking into this right now, actually. Thank you for the report and we hope to have an update soon.

Susume's picture
User offline. Last seen 25 min 40 sec ago. Offline
Joined: 10/02/2011

Make sure you are running the game in the foldit folder, not the downloads folder.

actiasluna's picture
User offline. Last seen 10 hours 23 min ago. Offline
Joined: 03/05/2015
Groups: Gargleblasters

The Mac version of Foldit needs be put in the Applications folder. On some older macs it will work where it downloads, *HOWEVER* if a Mac user is working in OS Sierra, the game must bedragged to the *Applications* folder in order for it to work properly.
New users having this problem need to know this before they download and install foldit.
A brief note below the Mac client "Drag to Applications Folder" or on this page http://fold.it/portal/node/988864 would be helpful to players. For many Mac applications, the download folder itself is a window that allows the user to drag the game into their applications folder. This would be a vast improvement over having to guess what to do to get the game to work.

actiasluna's picture
User offline. Last seen 10 hours 23 min ago. Offline
Joined: 03/05/2015
Groups: Gargleblasters

The Mac version of Foldit needs be put in the Applications folder. On some older macs it will work where it downloads, *HOWEVER* if a Mac user is working in OS Sierra, the game must be dragged to the *Applications* folder in order for it to work properly.
New users having this problem need to know this before they download and install foldit.
A brief note below the Mac client "Drag to Applications Folder" or on this page http://fold.it/portal/node/988864 would be helpful to players. For many Mac applications, the download folder itself is a window that allows the user to drag the game into their applications folder. This would be a vast improvement over having to guess what to do to get the game to work.

actiasluna's picture
User offline. Last seen 10 hours 23 min ago. Offline
Joined: 03/05/2015
Groups: Gargleblasters

I posted updates to the Forum on how to install Sierra (which seems to be the OS mac users can't run foldit in without putting the application where it belongs. It's a best practice on Mac regardless of the OS AFAIK, but absolutely necessary if you run on Sierra.

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