Puzzle 1348 did not load correctly, had to hack to fix the problem

Case number:699969-2003531
Opened by:Timo van der Laan
Opened on:Saturday, March 4, 2017 - 16:41
Last modified:Monday, March 6, 2017 - 18:13

I got the message timeout due to excessive server load.

And on that instance of Foldit it kept getting the same error.

I managed to fix it in the following way:
- started the same puzzle on my Devprev instance, that worked.
- got the puzzle number 2003530 on the site.
- removed the puzzle directory 2003530
- copied all the files containing 2003530 in the name including the puzzle directory from devprev to main
- noticed that I did not get an overwrite warning on any of the loose files
And now I can start 1348 on main.

Proposed fix: if the puzzle wants to give the timeout message, check to see if all the files are there, if not move all the saves to a new name. Try to load all needed files again and give a message that there may be saves that still can be used.

(Sat, 03/04/2017 - 16:41  |  3 comments)

bkoep's picture
User is online Online
Joined: 11/15/2012
Groups: Foldit Staff

To clarify, did you get the "excessive server load" error when you tried to open Puzzle 1348 for the first time?

Or had you previously played Puzzle 1348 in main, and you got the error when you tried to reopen the puzzle?

Joined: 09/21/2011
Groups: Void Crushers

I got the error the first time I tried to open it. And after that all subsequent tries gave the same error.
Please note that none of the files containing 2003530 where present in main when I copied.

bkoep's picture
User is online Online
Joined: 11/15/2012
Groups: Foldit Staff

I see. It sounds like your main client had trouble connecting to the server when trying to download the puzzle files. It only needs to download these files the first time you open a puzzle.

There's no reason why the devprev client should behave differently from the main client here. I would guess that the server load simply dropped by the time you attempted the download in devprev, and that's why the download worked in devprev—it should have worked equally well in main at that time. However, if you continue to see a difference in main and devprev, definitely keep us apprised!

I'm a little confused by your proposed fix... Your saved solutions should never be affected by online activity (e.g. downloading new puzzle files from the server). And if it's the first time you're playing a puzzle, then there should not be any saves to worry about in the first place.


Developed by: UW Center for Game Science, UW Institute for Protein Design, Northeastern University, Vanderbilt University Meiler Lab, UC Davis
Supported by: DARPA, NSF, NIH, HHMI, Amazon, Microsoft, Adobe, Boehringer Ingelheim, RosettaCommons