Client scoreboard not updating

Case number:671076-2003386
Topic:Server
Opened by:Bruno Kestemont
Status:Closed
Type:Bug
Opened on:Friday, February 3, 2017 - 13:31
Last modified:Thursday, September 5, 2019 - 07:57

Repetitive feedback:

Group and soloists competition boards do not reflect the general situation.
Puzzle menu does not show right rank and score. Opening puzzle do not reflect the real score and rank.

Only the puzzle page shows the real thing.

See also:

1324 boards not actualizing
score mismatch
1327 scoreboard not loading
1332 not scoring
new puzzle not showing

(Fri, 02/03/2017 - 13:31  |  23 comments)


gitwut's picture
User offline. Last seen 45 weeks 5 days ago. Offline
Joined: 05/18/2012
Groups: Contenders

I still have empty group/soloist scores (client) for puzzle 1336 (24 hours after it was released).

Merf's picture
User offline. Last seen 2 hours 26 min ago. Offline
Joined: 01/01/2010
Groups: None

Likewise again; neither 1336, or 1337 show any sign of a living scoreboard. This seems to be happening more of late that in days of yore. I wonder why.

Merf.

Joined: 11/18/2012
Groups: None

Empty scoreboard for 1336 and 1337.
Frozen scoreboard for 1335.

Joined: 11/18/2012
Groups: None

Edit - Puzzle 1335. The rank is frozen but the score updates. My rank stays at 7 on the scoreboard and at the top of the page.

No rank shows at the top of the page for 1336 and 1337.

Merf's picture
User offline. Last seen 2 hours 26 min ago. Offline
Joined: 01/01/2010
Groups: None

There seems to me to be little point in running a competition in vacuuo.
The powers that be at Foldit have again shown that they don't much care
about the denizens of the Foldit world, paying no attention to a problem which
has now been apparent for several days. Even an acknowledgment would be something!
Come on guys, DIGITUS EXTRACTUS!!!

Merf.

Joined: 09/24/2012
Groups: Go Science

A blind competition variant. Quite disapointing.

Joined: 09/29/2016
Groups: Gargleblasters

As stated, "repetitive feedback", and I a here to repeat what everyone else has said. 1336/1337 scoreboards do not load, 1335 loaded initially and possibly once or twice more but otherwise has not updated. I believe 1334 was also effected but did still update often enough.

My only theory is perhaps the Amazon firewall [i](DDoS/packet flood protection)[/i] is flagging us, or the ports used, as 'malicious' and so our requests for updates never make it. Given the amounting issues we've been having in January, I can't help but think there might be something behind this, given that Amazon recently rolled out. (Article I read was dated Dec 26th, 2016)

My 2c worth.

georg137's picture
User offline. Last seen 10 hours 3 min ago. Offline
Joined: 08/07/2010
Groups: Contenders

Ditto on all observations.

Joined: 04/24/2014
Groups: None

I've been doing what I can to get an update/fix on this front, but appreciate the updated over the weekend reports.

(Keep in mind today we're under a state of suspended operations due to snow, and as such replies may be a bit slow.)

Quick edit: Also, let's please keep the thread on topic, and directly related to reports about the scoreboards, thanks.

Joined: 09/24/2012
Groups: Go Science

It seems to work now with the ultimate update. I'll wait confirmations before to close the feedback

mimi's picture
User offline. Last seen 41 weeks 2 days ago. Offline
Joined: 11/17/2008
Groups: Contenders

Scoreboards reappeared but still not correct.
I've not taken any updates.

Merf's picture
User offline. Last seen 2 hours 26 min ago. Offline
Joined: 01/01/2010
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Well, I've installed the second update, and all seems to be back to normal!

Thanks for your efforts guys, we have to have our regular fixes you know!

Merf.

Joined: 09/29/2016
Groups: Gargleblasters

I did not update today at all, and when the scoreboards starting working, the results were incorrect. HOWever, after I restarted just now (crashed heh), my rank is correct on 1336.

I'll try and remember to check it tomorrow and make sure it's still synced up, but tentatively, I can say it's working properly.

Merf's picture
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Joined: 01/01/2010
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1339 scoreboard not updating! Nothing new there then.

Merf's picture
User offline. Last seen 2 hours 26 min ago. Offline
Joined: 01/01/2010
Groups: None

And now, back to normal service. Thank you.

Merf's picture
User offline. Last seen 2 hours 26 min ago. Offline
Joined: 01/01/2010
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I spoke too soon. Back to snafu, scoreboard no longer updating.

Joined: 09/29/2016
Groups: Gargleblasters

1340 is updating for me. I've been ranking up AND down. I also checked against the site and it was actually behind my in-game scoreboard (by just one move which bumped me up one place.)

Hopefully that's a good sign and not an anomaly.

Joined: 09/24/2012
Groups: Go Science
Status: Open » Closed

ok It seems to work. I close the feedback. Open it again if needed.

Joined: 09/24/2012
Groups: Go Science
Status: Closed » Open

Problem is back.

Joined: 09/24/2012
Groups: Go Science
Status: Open » Closed

solved

LociOiling's picture
User offline. Last seen 7 hours 23 min ago. Offline
Joined: 12/27/2012
Groups: Beta Folders
Topic: Game: Display » Server
Status: Closed » Open

rough weekend

After multiple server problems the past few days, the in-game scoreboards are not working. Puzzles 1723b and 1724 show "getting player list..." after several hours. Scoreboards for 1722 show scores, but they don't match the fold.it website.

Merf's picture
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Joined: 01/01/2010
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Same here. Any signs of improvement? Is it a coincidence that problems of one kind or another appear around the start of the academic year?

LociOiling's picture
User offline. Last seen 7 hours 23 min ago. Offline
Joined: 12/27/2012
Groups: Beta Folders
Status: Open » Closed

Everything seems OK now. The Foldit team has moved the server back to the University of Washington after a few years "in the cloud" at Amazon Web Services. This is how things were back when there were outages during severe weather in Seattle. Let's hope the campus network is in better shape now.

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