Crash ( 5-3 on the intro puzzles)

Case number:845829-2001282
Topic:Crash/Hang
Opened by:emilyscott100
Status:Closed
Type:Bug
Opened on:Sunday, October 4, 2015 - 10:48
Last modified:Friday, October 16, 2015 - 15:03

When I play foldit and get to level 5-3 on the intro puzles and the game closes, it also closes instantly if I try to load the game at that level.

I'm using windows 10 OS

(Sun, 10/04/2015 - 10:48  |  18 comments)


Gaouenn's picture
User offline. Last seen 1 year 52 weeks ago. Offline
Joined: 10/03/2015
Groups: None

Hi !

I have the same issue but the only difference is my OS. I'm using Windows Seven.

Susume's picture
User offline. Last seen 4 hours 17 min ago. Offline
Joined: 10/02/2011

Another player reported this same problem in chat:
hc819400: why does foldit close itself whenever I try to play level 5-3 in the tutorial

Joined: 04/24/2014
Groups: None

Hi there,
While you haven't specified what version of Mac OSX you're using here, let's see if we can help out some. Just so you know, Foldit is not supported on versions of OSX older than 10.7. In November 2014 we made this change because changes to Rosetta require us to use more recent build tools on OSX. Unfortunately, these new tools do not support pre-10.7. Since you are using 10.6 or earlier, you may want to consider upgrading if you are using an older version of OSX. These versions are no longer supported by Apple themselves and aren't receiving security updates.

https://www.apple.com/osx/how-to-upgrade/ may help you out!

10.7 is also noted in our download box on Foldit's home page, and we always encourage downloading a client directly from our site. As a quick side note, we do note that there are known issues with 10.7.5, and we strongly encourage using Mountain Lion and above (10.8+).

Hope that helps.

Gaouenn's picture
User offline. Last seen 1 year 52 weeks ago. Offline
Joined: 10/03/2015
Groups: None

Hi,

I don't use Mac OSX, i'm using Windows Seven. Is it necessary to download a Windows client and where ?

Joined: 04/24/2014
Groups: None

If you're looking for the Windows client it is here: http://fold.it/portal/download/windows

Gaouenn's picture
User offline. Last seen 1 year 52 weeks ago. Offline
Joined: 10/03/2015
Groups: None

Thx,

it's ok for me.
I was thinking that the client was an other application but the client is the executable file.

Susume's picture
User offline. Last seen 4 hours 17 min ago. Offline
Joined: 10/02/2011

I just downloaded and installed a new copy of main client, Windows 7. When I open intro puzzle 5-3 the client closes immediately with no error message. log.txt file attached.

Gaouenn's picture
User offline. Last seen 1 year 52 weeks ago. Offline
Joined: 10/03/2015
Groups: None

Foldit close down without error message.
My log.txt file attached.

Joined: 04/24/2014
Groups: None

Currently being looked into! Feel free to add more info and reports as needed.

Gaouenn's picture
User offline. Last seen 1 year 52 weeks ago. Offline
Joined: 10/03/2015
Groups: None

When i re-run Foldit after the crash, i have an error message.

You can read the contents of this message:
"The game has previously not started up correctly.
If this problem persists, please install the latest version."

For information i have already the latest version.

galoua's picture
User offline. Last seen 6 years 30 weeks ago. Offline
Joined: 10/06/2015
Groups: None

Same problem here and i just downloaded the game on windows 7! It is obviously not a problem with the version of the game, how can i fix it?

Joined: 10/07/2015
Groups: None

Another issue for me...
Have Windows 7 and it immediately closes the program when I try and do 5.3 Electron Density.
Startting it up again I get the same error message as posted above and I have already uninstalled the program and reinstalled the program without any difference in result.
Hopefully this gets fixed, playing this game gets me grades in my class!

Joined: 10/10/2015
Groups: None

Have the same problem. Am using windows 10. Everything else works alright, although a bit laggy. Don't know if windows 10 is fully supported.

Joined: 10/09/2015
Groups: None

I have the same problem, I tried to play the 5-3 level in the tutorial both with Windows 8 and with Windows 10 (on different computers).
It crashes immediately.
Then, when I restart it gives me the message "The game has previously not started up correctly.
If this problem persists, please install the latest version."

Joined: 04/24/2014
Groups: None

Hi there,
We're still looking into this issue, we appreciate your patience!

Anrie's picture
User offline. Last seen 6 years 29 weeks ago. Offline
Joined: 09/26/2015
Groups: None

I'm using win7, and i have the same problem( What can i do for solving this problem?

Gaouenn's picture
User offline. Last seen 1 year 52 weeks ago. Offline
Joined: 10/03/2015
Groups: None

Hi all,

After the update today, i can access to the 5-3 intro puzzle and it works.

Thanks to team for solving the issue and its work ! :)

Joined: 04/24/2014
Groups: None
Status: Open » Closed

Resolved, see: http://fold.it/portal/node/2001315 for details.

Sitemap

Developed by: UW Center for Game Science, UW Institute for Protein Design, Northeastern University, Vanderbilt University Meiler Lab, UC Davis
Supported by: DARPA, NSF, NIH, HHMI, Amazon, Microsoft, Adobe, Boehringer Ingelheim, RosettaCommons